Cut-line

The line cuts when I am on the telephone. What should I do?

First, identify the source of the problem. Is it the telephone? The jack? The telephone cable? The modem? Or the network?

You can also contact Technical Support.

Please note that Videotron’s responsibility ends at the telephone jack for the modem.

For more peace of mind, ask about Videotron's Telephone Wiring Maintenance Plan.