Support
Home support
Mobile
Television
Telephony
Internet
Invoice
illico
Customer centre
Moving
Accessibility
Submit a change of address
Find disconnection information
Find connection, installation and cabling information
Telephone: change my number
Television: access channels and inquire about prices
Access e-mail and voicemail
Handy tips and suggestions
Moving
Find connection, installation and cabling information
PRESENCE AT NEW ADDRESS
You must be present when our technician arrives to install your services.
MODEM SOCKET
The socket locks the Videotron cable to ensure the quality of the signal and that calls can be made in case of an emergency.
Do not try to remove it yourself; a technician will take care of it.
CABLE TRANSPORTATION AND INSTALLATION
You must bring with you the cable that connects your television to your illico terminal. It is not necessary to bring the Videotron cables with you.
The technician will install cable on the surface of the wall, not in it.
NOTE: You can have up to five services installed on a single technician's visit. You will be billed $19.95 for each additional installation.
ACTIVATION OF NEW OUTLETS
It is possible to install a maximum of 6 television-related pieces of equipment (outlets, terminals, DTA, etc.) per home and 1 Internet and/or Residential Telephony piece of equipment.
INSTALLATION
Usually, all outlets can be installed in one day.
Contact Customer Service to know whether service is already activated in your new residence and whether you can connect yourself.
Has this article answered your questions?
Yes
Oui
No
Non
Share your comments and help us improve our content.
Please note that we will not respond to the feedback you provide on this form.
THANK YOU!
Your comment has been sent. It will improve our content.
THANK YOU!
We appreciate your input.
Need help?
Contact Customer Service
Customer service
The Community
Facebook
Twitter
Chat
Email
Services for the
hearing impaired (TTY)
1-877-512-0911
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967
Home Support
>
Moving
>
Find connection, installation and cabling information
FR
EN