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How to protect your cell number from fraudulent ports

The phone number transfer process: an additional security measure to protect your mobile number.

What does porting your number mean?

Porting enables you to change your mobile service provider while keeping your current phone number.

Some fraudsters take advantage of the porting process to steal your phone number and get a hold of some of your personal information. 

PROCEDURE FOR PORTING FROM ANOTHER SERVICE PROVIDER TO VIDEOTRON

When porting your phone number from a given service provider to Videotron, an additional security check is required to confirm the transfer.

Here’s the security procedure:

  1. You subscribe to a Videotron mobile plan and say that you want to keep your current phone number.
  2. Videotron requests the number transfer from your old provider.
  3. Your old provider then sends you a number transfer confirmation request by text.
  4. You have 90 minutes after receiving the request to confirm that you’ve made the transfer request.
  5. Once the port request is confirmed, the line will be ready for activation on the transferred number.

Good to know

Before you start the process, check that your contact information (phone number and email) at your old provider is up to date to make sure you receive the transfer confirmation request.

PROCEDURE FOR PORTING FROM VIDEOTRON TO A NEW SERVICE PROVIDER

When porting your phone number from Videotron to a new service provider, an additional security check is required to confirm the transfer.

The security procedure is as follows:

  1. You subscribe to a given service provider’s mobile plan and say that you want to keep your current phone number.
  2. This new provider sends a number transfer request to Videotron.
  3. Videotron then sends you a number transfer confirmation request by text.
  4. You have 90 minutes after receiving the request to respond YES or NO to the transfer request..
  5. If you answer is YES, confirming the porting request, Videotron will send you a receipt confirmation, and the line will be ready for activation on the transferred number.
  6. If you answer NO, Videotron will invite you to contact your new provider for more information.

Good to know

Before you start the process, check that your contact information (telephone number and email address) at Videotron is up to date to ensure you receive the transfer confirmation request.

FAQ about porting

Why follow this mandatory procedure?

Some mobile service providers choose this additional security check to help prevent fraudulent number transfers.

For more information, contact one of our representatives or check out the discussion threads on the Videotron Community.

Can’t receive text messages or have another issue?

From a provider to Videotron

If you’re unable to receive messages on your device (for example, if it’s been damaged, lost, or stolen) call your former provider or visit a store for assistance on approving your number’s transfer.

From Videotron to a new provider

If you’re unable to receive messages on your device (for example, if it’s been damaged, lost, or stolen), if you have special needs, or if you have your home line number transferred, the porting request by text can be bypassed. Call our Customer Service before making your porting request. Your new provider should have given you instructions to that effect.

Didn’t get the transfer confirmation request for your number?

From a provider to Videotron

Ensure your contact information is up to date with your former provider by contacting them of logging in to your online account.

If your request has expired or you have refused it by mistake, contact our Customer Service department to send a new phone number transfer request.

From Videotron to a new provider

Make sure your contact information with Videotron is up to date by logging in to the Customer Centre.

Contact your new provider to send a new phone number transfer request.

Has your transfer confirmation request expired?

You have to act quickly and confirm the transfer within 90 minutes after receiving the request. Once this deadline expires, you can request a phone number transfer again by contacting :

  • Our Customer Service if you are switching from another provider to Videotron
  • Your new service provider if you are switching from Videotron to said provider
What to do in case of error?

From another provider to Videotron

If you accepted a porting request by mistake, contact our Customer Service as soon as possible to stop the transfer.

If it’s a wrong number, the process will be restarted with the correct number.

From Videotron to a new provider

If you accepted a porting request by mistake, contact your new provider as soon as possible to stop the transfer.

If it’s a wrong number, the process will be restarted with the correct number.

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