Texts Messages and multimedia


Using text messaging (SMS)
Text messaging is a fast, economical, and discreet way to communicate with friends and family.

Called “text messaging”, “SMS” (Short Message System), or even “txt”, text messaging is a quick, discreet, and economical way of communicating with friends, family, and colleagues.


Text messages are short messages — up to 160 characters (approximately one or two sentences) — that you type on your mobile-phone’s keypad and then send to your contact’s mobile phone.


With this functionality, you may send text messages to all contacts who have a mobile phone. In fact, the majority of mobile-phone providers already offer this service.


Your contact’s mobile phone will ring or vibrate almost instantly after your message is sent to indicate it has arrived.

Depending on your mobile phone, there are several ways of sending a text message.


Please refer to your mobile phone’s user guide.


To find out how to capture on-screen text in order to write a text message, please refer to your mobile phone’s user guide.


Note: You cannot send a text, photo, or video message to a land line.

Your mobile phone informs you that a new message has arrived with a sound alert or by displaying a symbol or the actual message on-screen.

If your mobile phone is turned off or if you are outside the coverage zone, your messages will be stored for 72 hours. They will be sent to you as soon as your mobile phone is able to receive them.

Yes. Text messaging is a quick and economical way of staying in touch with friends, family, and colleagues who live outside the country.


The procedure is the same as sending a message within Canada. The contact’s phone number must simply be preceded by the “+” symbol and the country code.


For example, for the United-Kingdom +44 XXX XXXX XXXX

However, this limit may be smaller depending on the device, and characters used in the message:
- Limit of 140 characters: Some phones will also support 8-bit encoding schemes, which will allow for 140 characters rather than 160 characters.
- Limit of 70 characters: Certain French characters (e.g. ê, â) will automatically convert the message to UCS-2 Unicode and limit it to 70 characters, depending on the device you are using.
Your message will be split and sent in several parts. In most cases, recipients with smart devices will receive the message as a whole, while other devices will receive it in multiple parts.


Please note that these messages will be counted and charged as several individual messages.

Yes. Please refer to your mobile phone’s user guide.


Note: Some networks are not set up to send a reading notification. In this case, you will not receive one.

Has this article answered your questions?

Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
From your Videotron mobile phone, dial 611.