Support
box-sousmenu-top
box-sousmenu-bottom
Call display and services

Useful numbers
Learn how to access useful numbers such as 911, Phase I Enhanced 911, Phase II Enhanced 911, and 411, and discover the types of services they offer.

These useful numbers are short codes that allow you to access all types of services rapidly, such as:

  • directory assistance
  • entertainment
  • information
  • emergency services

Users can easily memorize these numbers.
Accessing the services attached to these numbers can vary depending on the region where you are when you place your call.

These numbers give you access to the following services:

  • Assistance
    Examples: directory assistance at 411, a Videotron agent at 611 from your Videotron Home Phone Line or Mobile Line, taxi services at #TAXI.
  • Information
    Examples: social services at 211, municipal services at 311, transportation services at 511, non-urgent health services at 811.
  • Emergencies
    Examples: emergency services at 911, Sûreté du Québec at *4141.
  • Entertainment
    Example: psychic readings or dating services at #CLICK.
  • Municipal tax for 9-1-1

    As of August 1, 2016, the municipal tax of $0.40 a month was ajusted to $0.46 a month per telephone number has been appearing on your invoice. This tax is intended to fund 911 emergency centres. It will be added to all wireline and wireless telephone services for residential and business customers.

    Pursuant to an initiative by municipal associations, the City of Montreal and representatives from 911 emergency centres and telephone companies, the new laws required to implement the measure were put forward by the Ministre des Affaires municipales, des Régions et de l'Occupation du territoire and adopted by the National Assembly of Quebec in the spring of 2008.

    Videotron now displays the amount of this tax, which applies to all current telephone service rates, on its monthly invoice.

    For more information:

    Municipal Finance and Development Agency for Emergency 9-1-1 Call Centres in Quebec: 

       
Has this article answered your questions?
Yes
No

Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
1-877-380-2611
From your Videotron mobile phone, dial 611.
24/7
   
box-bg-top-247
box-bg-bottom-247
box-bg-top-247
box-bg-bottom-247