Support
Home support
Mobile
Television
Telephony
Internet
Invoice
illico
Customer centre
Moving
Accessibility
Activating your SIM Card
Devices
We recycle
Repairs, guarantees and warranties
Bluetooth accessories
SIM Cards
Completing your mobile service activation
Limitations to our support
Operating system updates
Alcatel A50
Alcatel GO FLIP
Alcatel Idol 4
Alcatel onetouch A392T
Alcatel ONE TOUCH 768T
Alcatel ONE TOUCH M'Pop
Alcatel onetouch Idol 3
Alcatel onetouch Pixi 3 (4.5)
Alcatel onetouch Pop D3
Alcatel Pixi™ 4
BlackBerry Bold 9700
BlackBerry Bold™ 9900
BlackBerry Classic
BlackBerry Curve 3G
BlackBerry Curve™ 9360
BlackBerry DTEK50
BlackBerry Pearl 9100
BlackBerry PlayBook™
Blackberry Torch™ 9810
BlackBerry Torch™ 9860
BlackBerry® Q5
BlackBerry® Q10
BlackBerry Z10
CAT S31
Google Pixel 5
Coolpad Snap
Garmin A50
Google Nexus One
Google Pixel 2
Google Pixel 2 XL
Google Pixel 3
Google Pixel 3a
Google Pixel 3 XL
Google Pixel 3a XL
Google Pixel 4
Google Pixel 4a
Google Pixel 4a with 5G
Google Pixel 4 XL
HTC Amaze 4G
HTC Desire
HTC Desire 510
HTC Desire 530
HTC Desire 626s
HTC Flyer™ 4G
HTC One M9
HTC One™ S
HTC Panache
HTC Radar™ 4G
Windows® Phone 8S by HTC
Huawei Ascend G7
Huawei GR 5W
Huawei nova plus
Huawei P10
Huawei P10 Lite
Huawei P20 Pro
Huawei Mate 20 Pro
Huawei P30
Huawei P30 Lite
Huawei P30 Pro
Huawei P40
Huawei P40 pro
Huawei MediaPad T5
Huawei U3200
Huawei U7519
iPhone 5c
iPhone 5s
iPhone 6
iPhone 6 Plus
iPhone 6s
iPhone 6s Plus
iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 Plus
iPhone SE
iPhone X
iPhone SE (2nd generation)
iPhone XR
iPhone XS
iPhone XS Max
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone 12
iPhone 12 Mini
iPhone 12 Pro
iPhone 12 Pro Max
LG dLite
LG F4n
LG F4NR
LG F60
LG G2
LG G3
LG G4
LG G4 Vigor
LG G5
LG G6
LG G6+
LG G7 One
LG G8
LG G8X ThinQ
LG G Pad IV
LG G Stylo
LG K30
LG K4
LG K4 (2017)
LG K41S
LG K61
LG Nexus 4
Nexus 5
Nexus 6
Nexus 5X
Nexus 6P
LG Optimus 2X
LG Optimus 4X HD
LG Q6
LG Q60
LG Q70
LG Stylo 2 Plus
LG Stylo 3 Plus
LG Q Stylo Plus
LG V20
LG Velvet 5G
LG Wink
LG X Power
LG X power 2
LG X power 3
Moto E™
Moto E LTE
Moto G
Moto G™ LTE
Moto X Play
Motorola Moto E
Motorola Moto E5 play
Motorola Moto E6
Motorola Moto G5
Motorola Moto G6
Motorola Moto G6 Play
Motorola Moto G7
Motorola Moto G7 Play
Motorola Moto G Power
Motorola Moto G Stylus
Motorola Moto Z2 Play
Motorola Moto Z3 Play
Motorola Moto Z4
Motorola One Hyper
Motorola Razr V
Motorola SPICE
Motorola XT720
Nokia 3.4
Nokia 500
Nokia 5230
Nokia C5-04
Nokia C7-00
Nokia E73
Nokia Lumia 710
ONE TOUCH 908S
Samsung C414V
Samsung T159
Samsung Galaxy A5
Samsung Galaxy A5 (2017)
Samsung Galaxy A8
Samsung Galaxy A10e
Samsung Galaxy A20
Samsung Galaxy A21
Samsung Galaxy A50
Samsung Galaxy A51
Samsung Galaxy A70
Samsung Galaxy A71
Samsung Galaxy ACE II e™
Samsung Galaxy Alpha™
Samsung Galaxy Core™
Samsung Galaxy Grand Prime
Samsung Galaxy J3
Samsung Galaxy J3 2018
Samsung Galaxy J3 Prime
Samsung Galaxy Mini™
Samsung Galaxy Nexus™
Samsung Galaxy Note II
Samsung Galaxy Note 3
Samsung Galaxy Note 4
Samsung Galaxy Note 5
Samsung Galaxy Note 7
Samsung Galaxy Note 8
Samsung Galaxy Note 9
Samsung Galaxy Note10+
Samsung Galaxy Note20 Ultra 5G
Samsung Galaxy Q™
Samsung Galaxy S III™
Samsung Galaxy S4™
Samsung Galaxy S5
Samsung Galaxy S5 neo
Samsung Galaxy S6
Samsung Galaxy S6 edge
Samsung Galaxy S6 edge plus
Samsung Galaxy S7
Samsung Galaxy S7 Edge
Samsung Galaxy S8
Samsung Galaxy S8+
Samsung Galaxy S9
Samsung Galaxy S9+
Samsung Galaxy S10
Samsung Galaxy S10e
Samsung Galaxy S10+
Samsung Galaxy S20
Samsung Galaxy S20+
Samsung Galaxy S20 Ultra
Samsung Galaxy S20 FE 5G
Samsung Galaxy S21 5g
Samsung Galaxy S21 Plus 5g
Samsung Galaxy S21 Ultra 5G
Samsung Galaxy Tab™ 10.1 4G
Samsung Galaxy Tab A 8
Samsung Galaxy Tab A 8.4 LTE
Samsung Galaxy Tab A 10.5
Samsung Galaxy Tab S 10.5
Samsung Galaxy Tab S2 LTE
Samsung Galaxy XCover 4
Samsung Galaxy Z Flip
Samsung Galaxy Z Flip 5G
Samsung Gravity™ Touch
Samsung Gravity 2
Samsung Nexus S
Sony Xperia™ L
Sony Xperia™ M2 Aqua
Sony Xperia™ M4 Aqua
Sony Xperia™ T
Sony Xperia X
Sony Xperia XA1
Sony Xperia XA1 Ultra
Sony Xperia XA2
Sony Xperia XA2 Ultra
Sony Xperia XZ2 Compact
Sony Xperia™ ZL
How to put on/remove a screen protector on a phone
Updating my mobile device
My invoice
Understanding my invoice
Paying my invoice
Viewing my invoice
Optional services
Call display and services
BlackBerry email version 7 and lower
Entertainment
illico mobile
Voicemail service
PIN Reset
PIN skip
Visual Voicemail for iPhone
Texts Messages and multimedia
International roaming
Before you leave
Service
Rates
Contact Videotron from abroad
Information by destination
Network problem
Coverage of partner network
Daily Traveller Pass
Canadian partner networks
Knowing if I’m on a partner network
Accidental roaming
Accessing a partner network
Find out if your device is compatible
Understanding the impact on different services
Understanding the charges
Understanding my mobile usage
What is Internet on your mobile?
Understand my usage of mobile data
Unable to purchase a Data Add-on
Understand the usage limits
Your data usage monitoring tools
What is mobile data overage?
Videotron’s Mobile Usage app
Mobile data usage limits
First invoice – Pro-rated
How to disable your Internet connection
FAQ
Actions that can influence my data usage
Transferring my phone number and data to Videotron
Completing your mobile service activation
Transferring my data to my new mobile phone
Transferring my current phone number to my new mobile phone
Managing my account
Consulting your record of use on the Web
Configuring your Voice Messages by Email service
Resetting your voicemail PIN
Consulting my invoice
What is the Customer Centre?
Long-distance calls
Videotron’s LTE Network
Videotron's 4G Network
Rates
Airtime
Long-distance charges
Notification of use
Optional services
911
Internet on your tablet
Internet on your tablet - Frequently asked questions
Internet on your mobile
Understanding what influences mobile data usage
Mobile service guarantee
Mobile service configuration
RCS messaging
Protect your mobile phone number
Mobile Device Protection Program
Wi-fi calling
VoLTE feature
Understand the Alert Ready service
Devices compatible with the Alert Ready service
Videotron Mobile accessories
Club illico mobile
Broken device
All-Inclusive Plan
How can I get rid of my old Videotron products?
QUB Musique
The end of mobile payment
Unlock your Videotron phone
Lost or stolen phone
Resetting your device
Ethics and conduct
Mobile internet management policy
Devices
Google Pixel 3a
Zoom
Get more done with an extraordinary camera, with a Night Sight mode, a fast charging battery and the Google Assistant that helps you screen our calls, so that you know who's calling and why before you pick up.
Interactive Demos
Technical Sheet
SIM Card format
Nano SIM Card
Size (inches diagonal)
5.6 in
Screen
OLED
Processor
Octa-core Qualcomm Snapdragon 670
3G Frequencies
850/900/1700AWS/1900/2100
2G Frequencies
850/900/1800/1900
Battery
3000 mAh non-removable
Rear camera
12.2 MP
Video camera
4K Ultra HD
FM stereo radio
No
Front camera
8 MP
Internal memory
64 Gb + 4Gb (RAM)
External memory
-
USB
USB C
Bluetooth
5.0
Wi-Fi
802.11 a/b/g/n/ac Double band
GPS
Yes
Accelerometer
Yes
Compass
Yes
Hearing aid compatible (HAC)
Yes
Handsfree speaker
Yes
Dimensions
70.1 x 151.3 x 8.2 mm
Weight
147 g
NFC (Near Field Communication)
Yes
Compatible service T911
Yes
LTE Frequencies
1/2/3/4/5/7/8/12/13/14/17/20/25/26/
28/29/30/38/40/41/66/71
Maximum speed
600 Mbps
Has this article answered your questions?
Yes
Oui
No
Non
Share your comments and help us improve our content.
Please note that we will not respond to the feedback you provide on this form.
THANK YOU!
Your comment has been sent. It will improve our content.
THANK YOU!
We appreciate your input.
Need help?
Contact Technical Support
Customer service
The Community
Facebook
Twitter
Chat
Email
Services for the
hearing impaired (TTY)
1-877-380-2611
From your Videotron mobile phone, dial 611.
24/7
Repairs and warranties
Loss or theft
Recycling and recovery
Google Pixel 3a
Home Support
>
Mobile
>
Devices
>
Google Pixel 3a
FR
EN