Broken device

Temporary measures


Your device is broken and the manufacturer’s warranty doesn’t cover the damage?

No worries, a few options are available :

  1. If you have the Mobile device protection program, simply create a claim at!
  2. If you’ve subscribed to AppleCare+contact Apple to obtain service and support. 
  3. To diagnose a device malfunction, contact Technical Support or make an appointment with one of our PROs in store.
  4. To repair your device, walk in to one of our Certified repair center and get a free estimate and 15% off the repairs.

Offered repair services :
Repair and replacement of pieces and LCD screens
Battery diagnostics
Data transfer and recovery
Removal of oxidation caused by liquid damage

Mobile Klinik locations:

  • Les Promenades Gatineau, 1100 Maloney West #335, Gatineau, Quebec, J8T 6G3 
  • St-Laurent Centre, 1200 St-Laurent, #641, Ottawa, Ontario, K1K 3B8 
  • Bayshore Centre, 100 Bayshore, Ottawa, Ontario, K2B 8C1 
  • Fairview Pointe-Claire, 6081 Transcanada Highway #J007, Pointe-Claire, Quebec, H9R 5J2 
  • Carrefour Laval, 3035 Le Carrefour #G005, Laval, Quebec, H7T 1C8 
  • Galerie d'Anjou, 7999 Galeries d’Anjou, Montréal, Quebec, H1M 1E9 
  • Promenades St-Bruno, 333A des Promenades, St-Bruno-de-Montarville, J3V 5J5
  • Place Laurier, 2700 Laurier Boulevard, #0270, Québec, QC G1V 2L8 

Home Support>Mobile>Broken device