Support
Home support
Mobile
Television
Telephony
Internet
Invoice
illico
Customer centre
Moving
Gatineau and Ottawa disaster
What should I do during the strike?
If you haven’t received your invoice
What you need to know about online billing
Canada’s Anti-Spam Legislation
Wireless code
How to view my invoice online
My billing history
Invoice printout
Understanding my invoice
My first invoice
Understanding my invoice
How to pay your bill
Receive mode
How to pay my bill
Internet
What does 60 GB correspond to?
Excessive usage
What is Internet usage?
View my Internet usage
Mobile - Invoice
Check your record of use
Pro rata
F.A.Q.
Changing my services
How do I change my services?
Seasonal service
Obtain my balance
Telephony
Directory assistance (411)
Long-distance charges
1-900 and 1-976 numbers
Municipal Tax for 9-1-1
Television
illico advantage
Do-It-Yourself Package
Phasing out of contributions to the Local Programming Improvement Fund (LPIF)
illico on demand - Adult Movies
Advanced Technical Support
Programme Vidéotron Plus
Changing my services
How do I change my services?
Online at the
Customer Centre
By contacting our
Customer Service
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Services for the
hearing impaired (TTY)
1-877-512-0911
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967
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