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Internet

My usage

Sign in to the Customer Centre with your username and password. 

Not signed up for Customer Centre yet?

Videotron provides tools to help you better manage your Internet usage. This allows you to track your usage at a glance.

These tools include:

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Checking Internet usage at the Customer Centre. 

1- Usage Notifications:

To help you track your Residential Internet usage, you will automatically receive notifications by email. This free service informs you when your usage has reached the 75%, 90% and 100% thresholds. Email notifications are sent to the address on file. 

Are you a Videotron Mobile customer? You can also choose to receive text notifications.

To view your Internet usage notifications, sign in to your Customer Centre. 

Videotron sends you notifications by email or SMS, if applicable, for information purposes only. Videotron cannot be held liable if these notices are delayed or not received.

2- Your usage at a glance

The progress bar shows you how much of your limit you have used, as a percentage.

A colour code is used to indicate whether or not you have exceeded your limit:

GREEN: your usage does not exceed your plan’s transfer capacity.

RED: your usage exceeds your plan’s transfer capacity. Overuse is shown in red.

Data are updated four times a day. The date and time of the last update are shown.

Data is updated four times a day. The date and time of the last update are indicated.

To keep track of your Internet usage, be sure to check for updates.

3 - Details on your Internet package

You can now view details on your package’s data transfer capacity.

Note: The update date displayed is the date on which the information provided is valid. If you made changes to your package after this date, they will be reflected in the next update.

4 - Notification, warning or alert message

When you reach a certain overuse limit, a notification, warning or alert message will be displayed to help you manage your Internet usage better.

5 - Usage history (last three months)

You can check your usage history for the current and previous three months at any time.

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6 - Usage graph

This graph tracks your daily Internet usage.
Note: Hover your mouse over each bar for upload and download details for the selected date.
 
To view your Internet usage
Sign in to the Customer Centre with your username and password. Once signed in, go to the Internet usage section.

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Need help? Contact Customer Service
Services for the
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1-877-512-0911
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967
 

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Home Support>Internet>Understand and manage your usage