Speed test

Internet speed test: My connection isn’t as fast as my plan’s speed.

How can I measure my Internet connection speed?

Videotron offers a free Internet speed test.

Why am I getting a different speed than the one specified in my plan?

There can be several reasons.

1. Several peripheral devices are connected at the same time.

An Internet speed test measures the speed of the device being used for the test, and not the speed provided to your home through the modem. 

Think of it like a road network: a highway brings the Internet to your home at the speed that you chose with Videotron and it then splits up into several lanes going to each of your devices. 

Videotron’s speed test measures the speed of a single lane, or, in other words, the speed that is going to a single device and not that of the highway or the overall speed going to your home. That’s why the measured speed is often inferior to the one specified in your plan. 

Videotron plans are designed to satisfy the needs of many bandwidth-hungry peripheral devices, so the overall bandwidth is too large for a single device.

2. There’s an issue with the coverage.

If your Internet speed test result shows that it’s inferior to the Wi-Fi speed you expected from your device, it could mean that there is a coverage issue. Bring your device closer to the router and run the test again to see if the speed increases. If it doesn’t, try to optimize your Wi-Fi connection.

3. Your equipment or installation is making the connection slower.

The following factors can affect your speed test results.

  • The location of the router: The distance and the obstacles between the equipment being tested and the router can have a significant impact on the Wi-Fi network.
  • The number of devices connected: If too many users are connected at the same time, it may slow down your Home Network.
  • How old your devices are: New devices perform better than old ones. The technology, namely the type of processor, the motherboard, the hard drive and the RAM, significantly affects your device’s speed.
  • Your device's setup and capability: If you run a speed test from a device whose speed capability is inferior to that of the plan, the results will be limited to the device’s approximate speed.
  • Type and version of browser: Make sure your Internet browsers are up to date.
  • Background apps and processes: Things like backups, updates, games, antiviruses and firewalls can all slow the speed down.
  • Using a private virtual network (VPN): The speed tested will be limited to that of the VPN.
  • As to your operating system, its performance can vary depending on the version you’re running and if it’s up to date.

4. Certain websites can make the connection slower.

Some slowdowns may be caused by the website being used to run the speed test, depending on: 

  • The speed of the website.
  • The amount of traffic on one website at one time (not necessarily from your home).

How to get a real Internet speed test result

Wireless speeds are usually slower than hardwired connections due to material limitations, the distance the signal has to travel and potential slowdowns caused by walls, windows or large furniture. To measure your “highway’s” best speed, run the test from a new generation laptop hardwired to the router. 

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