Internet Traffic Management Policy

Does Videotron apply Internet traffic management measures?
Videotron applies management measures only to upload traffic (i.e. from the user to the Internet) for its plans with upload speeds of 20 Mbps or greater, and under certain conditions (see below).
Why does Videotron use Internet traffic management measures?
Videotron’s mission is to offer the best online experience to as many users as possible. Because the upload speed for its plans with upload speeds of 20 Mbps or greater is high, Videotron uses traffic management measures to prevent some modems from slowing down the service, even momentarily.
What kind of traffic does Videotron target?
Videotron does not target any particular type of traffic, nor any specific applications or protocols such as peer-to-peer file sharing. Only data uploads made under plans with upload speeds of 20 Mbps or greater are subject to traffic management. Download traffic is not managed.
When and how is traffic managed on the Videotron network?

Every 15 minutes, a system verifies the traffic rate of each upstream channel (typically, one upstream channel serves a few dozen modems).

If the traffic rate exceeds the threshold above which congestion occurs, the system identifies the modems for plans with upload speeds of 20 Mbps or greater that are uploading a large  amount of data. The upload capacity of these modems is then given a low-priority rating. However, if the congestion persists or increases, then the upload speed of these modems may slow down.

When the amount of data uploaded by the modem is diminished or the traffic on that channel reverts to a normal enough rate that congestion is no longer an issue, the upload capacity will go back to its usual priority. Even when they are no longer prioritized, modems for plans with upload speeds of 20 Mbps or greater can use up all the upload bandwidth that other modems are not using, at a speed equivalent to these modems’ nominal speed.

The measures described above are implemented on an ongoing basis.

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