Support
box-sousmenu-top
box-sousmenu-bottom
Mobile Internet

Mobile data usage limits
Why does Videotron apply limits on mobile data overage charges?

The CRTC has published a new, mandatory Wireless Code to set certain standards for wireless service providers (WSPs). The Code takes effect on December 2, 2013 and requires among other things that data overage charges be capped at:

  • $50 on the WSP’s network within a single monthly billing cycle,
  • $100 while roaming in the rest of Canada and abroad within a single monthly billing cycle.
How do I know when I’ve reached my data overage limits?

Videotron offers you several ways to monitor your data usage.

Text message alerts
You’ll receive up to three kinds of text messages to keep you updated on how much data you’ve used:

  • The first text message tells you that you’re about to reach the data allowance included in your monthly plan
  • The second tells you that you’ve exceeded your allowance and that pay-per-use rates will now apply.
  • If your data usage limits are active, you’ll receive a third message informing you that you’re about to reach the cap set for data overage charges:
    1. You’ll be sent a text message when you’ve accumulated $40 in overage charges on the Videotron or partner network: you’ll still have $10 of data use left before you reach the cap.
      Upon reaching the data usage fee limits, your mobile data service will be suspended until your next billing period.
    2. You’ll also get a text once you’ve accumulated $80 in data roaming charges in the rest of Canada and abroad: you’ll still have $20 of data use left before you reach the cap.
      Upon reaching the data usage fee limits, your mobile data service will be suspended until your next billing period.
    Customer Centre

    You can check your mobile data use in near-real time via our Customer Centre. Log in to your account using your username and password and visit the Internet Usage section for the service or option you’re subscribed to:

    Haven’t set up a Customer Centre account yet? Sign up now!
    How is excess data use calculated?
    • Excess data use fees when you go over your data limit
    • Purchase of a one-time Data Add-on
    • Use of the Daily Traveller Pass
    Can’t use your Mobile data?

    Your Mobile data might be blocked for the following reasons:

    • You have reached the data use fee limit set for your account.
    • You requested the activation of an excess data use block.
    • A setting on your device is preventing you from using your data.
    How are these caps applied?

    There are two different kinds of data overage caps:

    The data overage charges that are applied to you are calculated on a pay-per-use basis, after you’ve exceeded the data allowance included in your monthly plan and add-ons.
    When do these caps come into effect?

    These caps come into effect for new customers as of December 2, 2013.
    For existing customers, the new caps are implemented as of the first monthly billing cycle following December 2, 2013.
    E.g. If your monthly billing cycle begins on the 13th of each month, the new caps will apply as of the billing cycle beginning on December 13, 2013.
    What if I choose to opt out of these caps?

    First, it is important to know that you have flexibility when it comes to opting out of these caps: you can opt out of just one, or both, depending on your needs. Once you’ve opted out of a cap, your usage will be unlimited and you will be billed for overage on a per-use basis.

    Please note that your choices regarding data usage limits will remain in place from one month to the next, unless you change them.
    How to deactivate the data use fee limit for your Mobile account

    To deactivate your data use fee limit, go to your online Customer Centre account.

    • In the Mobile section, click on “Manage your Mobile data use fee limits”.
    • In the “Manage your Mobile data use fee limits”, check “Modify” next to the data use fee limit of your choice.
    • Click on “Confirm”, then follow the steps. 
    How do I reactivate caps on my data overage charges?

    If you’d like to reactivate caps that you’ve opted out of, please visit Customer Center or contact Customer Service
    at 1-877-512-0911.
    Has this article answered your questions?
    Yes
    No

    Need help? Contact Customer Service
    Customer service
    Services for the
    hearing impaired (TTY)
    1-877-512-0911
    From your Videotron mobile phone, dial 611.
    Monday to Friday: 7:30 a.m. to 10 p.m.
    Saturday and Sunday: 8 a.m. to 8 p.m.
    24-hour Automated Service: 1-866-380-2967