Support
box-sousmenu-top
box-sousmenu-bottom
Mobile Internet

LTE Mobile Internet Key

When your computer is up and running, insert the Mobile Internet Key into a USB port. Your operating system should detect and recognize the key automatically. Once the Installation Wizard starts, simply follow the instructions. When installation is complete, an icon for the Connection Manager will appear on your desktop.
If the Autostart program does not launch, find the AutoRun.exe file in the Mobile Internet directory (look for the Mobile Internet reader in the My Computer folder and click on it). Then double-click “AutoRun.exe” to launch the program.
With Videotron’s extensive network, you get coverage across the province. And thanks to our gradual deployment, new areas will be added every month. To learn more or for updated coverage details, visit our website.
Videotron’s mobile Internet service automatically operates on Videotron’s network and its partner network. If you wish to access this service beyond the actual network, contact Customer Service for activation.
You can monitor your monthly usage by visiting the Customer Centre on the Videotron website.
Verify that you’re within your Videotron coverage zone and check your signal reception. Numerous factors may be affecting your Internet signal.
Check that your Mobile Internet Key is properly inserted in the USB port. Take the key out and re-insert it, or try using another USB port, if possible.

It is possible that service is not available where you’re located.  Check your Mobile Internet coverage zone.

 

If you are not in your coverage zone, you must have an activated service in order to use the key in roaming mode.

 

It is also possible that the network is currently unavailable for technical reasons. Please try again later.
To know if your computer is compatible with our Mobile Internet service, refer to the list of minimum requirements.
The Mobile Internet Key can be used for numerous compatible computers. Total usage will be deducted from your monthly plan.
The Micro SD card is an optional accessory not included with your kit. It can be purchased at Videotron. Videotron’s Mobile Internet Key supports Micro SD cards of up to 32GB in size.
Download the latest update for the Mobile Internet Connection Manager:
- Connection Manager for Windows
- Connection Manager for Mac
- Connecting to 4G Router
- Optional services for Mobile Internet

Automatic installation:
The automatic installation of the Connection Manager, which comes with the Huawei E372 and E1831 Mobile Internet Keys, requires a few extra steps when using a Windows 8 computer.
 
1) How to enable the automatic installation: 
    a. Open the Control Panel.
    b. Click “Hardware and Sound.”
    c. Click “AutoPlay.”
    d. Under “Software,” select “Install or run program from your media” from the drop-down menu.
    e. Click “Save.”
 
2) Change the thumbnail display mode to standard display mode:
     a. Click the “Desktop” thumbnail (in the bottom right corner of the thumbnail window).

 

3) Plug the Huawei E372 and E1831 Mobile Internet Keys into one of your computer’s

    USB ports.
 

4) Follow the installation instructions.
 
Manual installation:
Please note that manual installation of the Connection Manager follows the same procedure for Windows 8.

 
1) Plug the Mobile Internet Key into your computer’s USB port.
2) Open Windows Explorer.
3) Launch the installation of the Connection Manager by clicking on the media associated with the key.

Download HiLink.zip.

Unzip the file.


The unzipped file will contain the following folder and file:

1- Installation_JPG

Click on the HiLink icon.


Your computer might ask you if you want to install a different version of the application. If so, click on Yes.


Your Mac will ask you for your password so it can make the appropriate changes. Enter your username and password, then hit the OK button. 


2- Authentification_JPG


Once the changes have been made, your computer will recognize your Mobile LTE Key and your browser will open to the following page indicating that you’re now connected to the Videotron network:


3- Connexion_JPG

Has this article answered your questions?
Yes
No

Need help? Contact Technical Support
Customer service
1-877-380-2611
From your Videotron mobile phone, dial 611.
24/7
  
box-bg-top-247
box-bg-bottom-247
box-bg-top-247
box-bg-bottom-247