Connection problem

Slow, intermittent or lost wireless connection

Make sure your wireless signal power is adequate by clicking the    icon in the lower right of your screen. Don’t mistake this signal with that of a neighbouring network. In the example below, the “yourSSID” network has a full-capacity signal.




 If your signal isn’t working properly, it may be that you’re too far from your wireless router, that a source of interference is jamming the signal or that your router location. has been poorly chosen


You can also experience intermittent cuts even if your signal is adequate. These are often caused by interference. Type-802.11b and -802.11g  network equipment uses a radio frequency of 2.4 GHz, the same used by most microwaves, wireless headsets, wireless cameras, wireless telephones, Bluetooth devices, etc. When you turn your microwave on or receive a call on a wireless phone, your wireless signal can be temporarily cut off. Interference can also come from other equipment using the 2.4 GHz frequency band or from a neighbour’s equipment.


If you believe the interference is coming from your phone, change the channel if it offers this option, or move its base. If not, disconnect it for a few days and use a standard telephone to see if the problem persists.


You can also try changing your router channel.




If the problem is due to your telephone, replace it with a DECT 6.0 wireless telephone, or use a higher frequency like 5.8 GHz.


If the problem persists, try to find a new location for your router.

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