Connection problem

Basic verification: My Internet connection is slow. What should I be checking?

  • First, perform a speed test at to check if the slowness is due to your Internet connection.
  • Switch off all computers except the one you’re using and perform the speed test once again. If this corrects the problem, it means that one of the computers was using your connection’s bandwidth.
  • Switch off your computer, then test the speed on another computer, one connected to the router with a wire, if possible.
  • If the result is the same on all computers, or only on those with wireless connections, reset the modem by unplugging it for a few seconds.


If the problem persists and is only affecting devices with wireless connections, go over the list of possible problems relating to wireless connection.


If the problem persists and is affecting all computers, connect a computer directly into the cable modem and reset the cable modem. Wait approximately two minutes and then try again.


If the problem persists, it means that it is most probably due to your Internet connection. We recommend that you contact Videotron technical support.


If the slowness is occurring only when the router is connected, its configuration may be the problem. Check points 1.3 to 1.9.


As a last resort, you can try restoring factory settings and performing a complete reconfiguration. It is also possible that the router is defective.


For help, contact Videotron technical support.

Has this article answered your questions?

Need help? Contact Technical Support
From your Videotron mobile phone, dial 611.


Home Support>Internet>How to connect and manage your Wi-Fi network>Connection problems>Other routers>Connection problem>Basic verification: My Internet connection is slow. What should I be checking?