Support
box-sousmenu-top
box-sousmenu-bottom
Protect your inbox

Best practices
We suggest the following best practices for protecting your password:
  • Choose a password that is different than the ones you use for other applications
  • Choose a password that does not personally identify you (i.e. do not choose your date of birth, name, the names of your children, etc.)
  • Change your password regularly (for example, every three months)
  • Immediately change your password whenever you are assigned a temporary one
  • Memorize or protect your passwords using a program created for this purpose
Passwords accepted by our system must conform to the following requirements:
  • from 6 to 16 characters
  • must contain at least one number and one letter
  • no accents or special characters (ex. : ! + % $) permitted
  • the symbols « . », « - » and «  _  » are permitted
  • the new password must be different from the past six passwords that have been used for this email account, including the password that is currently being changed
To make your password easier to remember, choose a password made from the first letter of each word of a familiar sentence. For example: Jack walks his dog twice a day. This sentence will give you the following password: jwhd2ad
Has this article answered your questions?
Yes
No

Need help? Contact Technical Support
Customer service
Services for the
hearing impaired (TTY)
1-877-380-2611
From your Videotron mobile phone, dial 611.
24/7