Basic warranty
The basic warranty is valid for three years. It is included with the purchase of a brand-new HD or HDPVR illico new generation terminal. The warranty automatically takes effect on your equipement activation date.
In the event of breakage following normal use of the device, please contact Technical Support. A technician will come to your house and replace the defective model with a terminal of equal or superior characteristics*.
* Depending on availability, a defective terminal will be replaced by a refurbished or new model of equal or superior characteristics.
Service Plan
To bring you better peace of mind, Videotron provides a service plan. It covers you for a period of five years, and takes effect on your equipement activation date.
In the event of breakage following normal use of the device, simply call the technical Support team and Vidéotron will dispatch a qualified technician to your home to replace the defective equipment with a new model of equal or superior characteristics.
The service plan must be purchased within the 30 days following your equipment activation date. The related fees will appear on your Videotron invoice.
| Types of device |
One-time payment |
Monthly payments (36 months) |
| HD terminal – 5 years |
$49.99** |
$1.99**
|
| HD Personal Video Recorder – 5 years |
$99.99** |
$3.99** |
| **Taxes extra |