There are two types of PIN: the Parental Control PIN and the Purchase PIN. The default PIN for each is 0000.
To change your PIN:
Press the SETTINGS button on your remote control twice. The General Settings screen will appear.
Using the arrows on the screen, select the PURCHASE: PIN option, then press the SELECT button.
Press the SELECT button a second time when the CHANGE option is highlighted.
Enter your current PIN (if you’ve never changed it, the default PIN is still "0000").
Enter your new PIN, then enter it a second time to confirm your choice.
If you forget your new PIN, you will not be able to change it from your terminal. You will have to call Videotron’s technical support at 1-800-561-4248 to have it reset.
Attention: only the account holder or authorized users can make such a request.
If you receive another error message when accessing Video On Demand:
Turn off your digital terminal for a few seconds and then turn it back on.
Access the Video On Demand menu again by tuning to channel 900.
If an error message appears, disconnect your terminal for about 10 seconds, then reconnect it.
When the time appears on the front of the terminal, turn it back on and try once again to access Video On Demand.
If the problem continues, make a note of the error message that appears and contact our technical support at 1-800-561-4248.