Mobile
Television
Telephony
Hosting Manager
Internet
Mobile Internet
Ip and Network
Video Solutions
Invoice
Customer Centre
Mobile Support
Activate your SIM card
My invoice
Understanding my invoice
Paying my invoice
Which overage caps apply?
Transferring my phone number and data to Videotron
Completing your mobile service activation
Transferring my current phone number to my new mobile phone
Transferring my data to my new mobile phone
Long-distance calls
Broken device
Canadian partner networks
Knowing if I’m on a partner network
Accidental roaming
Accessing a partner network
Find out if your device is compatible
Understanding the impact on different services
Understanding the charges
Completing my mobile device activation
Fraudulent ports
Mobile Device Protection Program
Mobile service configuration
Transferring mobile content
Understanding my mobile usage
Understand my usage of mobile data
Understand the usage limits
Actions that can influence my data usage
Updating my mobile device
Check the latest version available
Know the current version
Find out what determines the availability of an update
VoLTE feature
Mobile service guarantee
Ethics and conduct
Lost or stolen phone
Unlock your Videotron phone
Videotron’s LTE Network
Internet Support
Office 365 Support
What to do before installation
Cable Internet
Connecting a computer to my household wi-fi
Find the name of my Wi-Fi and WPA key
Connect a computer with Windows XP, Vista, 7 and 8
Connect an Apple computer with Mac OSX 10.6, 10.8 and 10.9
F.A.Q
Installation and configuration
Installation guide
Internet Access Kit
Server address
Static IP Configuration
Installing your Videotron router
Router localisation
Videotron new generation Wi-Fi router
Videotron DIR825 Wi-Fi router
Internet usage
Can I exceed my Internet usage limits?
What affects my Internet usage?
What is Internet usage?
Quick troubleshooting
Email
Internet connection
Security Service
What is phishing?
Solving problems
Connection problems
Reset your modem
Reset your router
Traffic Management
Wi-Fi Router
Optimum Wi-Fi Service
Router
Router configuration
Security and Environment Wi-Fi router
Support definition
Tips for getting Wi-Fi all around your company
Troubleshooting Wi-Fi router
Configure your videotron email
Email software configuration
From a mobile device
Mac
Mail
Mail version 5-6
Mail version 7
Mail version 8-9
Outlook
Version 2011
Version 2016
Thunderbird
Thunderbird Version 23 and -
Thunderbird Version 24 and +
Server Address
Windows
Mail
Mail Windows 10
Mail Windows 8
Outlook
Outlook 2007
Outlook 2010
Outlook 2013
Outlook Express 6
Thunderbird
Thunderbird Version 24 and +
Windows Live Mail
Win Live Mail 2011
Win Live Mail 2012
Windows Mail
IMAP
POP
Protect your inbox
Best practices
Fraud and identity theft
Unwanted email
Solving email problems
Protection against phishing
Understanding imap and pop
POP/IMAP storage limits
The risks of using both POP and IMAP
Understanding the difference between imap and pop protocols
Which should I use, POP or IMAP?
Use videotron webmail
Fibre optic Internet
Dial-up Internet
Managing IP addresses and domain names
Troubleshooting
Wi-Fi Pro
Television Support
Channel line-up
Customizing the display
Filter my channels
Alphabetical or numerical sorting
Manage my favorites
Manage several favorites at the same time
Defining parental controls
Enable/disable parental controls
Suspend controls and limits
Block access to certain channels from the program guide
Block access to certain channels from the main menu
Restrict tv access between certain hours
Difference between admin PIN and order PIN
FAQ
Installation
Programming my illico new generation remote
Quick method
Automatic search
Troubleshooting
Activate or Desactivate Audio Description
Error messages
Problem with image or sound
What to do before installation
Terminals and digital recorders
Activating my terminal
Connecting my terminal
Connection
Digital-to-analogue converter
illico 4K Ultra HD Technicolor 10242HD
illico 4K Ultra HD Technicolor PVR 10455HD
Managing my illico terminal pin
Terminal ENP HD X8 Cisco 9887
Terminal explorer 2000
Terminal explorer 3100
Terminal Explorer 3100 HD
Terminal explorer 3250
Terminal Explorer 3250 HD
Terminal Explorer 4250 HD
Terminal Explorer 940
Terminal HD 4642
Terminal illico 4k ultra hd pvr
Terminal Pace 501
Terminal Pace 511
Terminal Pace 551 HD
Terminal PVR Explorer 8000
Terminal PVR Explorer 8000 HD
Terminal PVR Explorer 8300
Terminal PVR Explorer 8300 HD
Terminal PVR HD 8642
Mobile Internet
Technical Specification
Troubleshooting
FAQ
Mobile Internet service warranty
Which overage caps apply?
LTE Mobile Internet Key
4G Router
Mobile Wi-Fi
Terminals and digital recorders
Terminal Explorer 3250 HD
Zoom
Has this article answered your questions?
YES
Oui
No
Non
Help us improve our website.
Your opinion matters to us.
If you have any questions, please write us using our online form at:
https://affaires.videotron.com/web/customer-service/webmail
or
call us at 1-800-561-4248.
Thank you!
Your comment has been sent. It will improve our content.
Thank you!
We appreciate your input.
Need help?
The Community
Telephone
Email
Connection
Connecting my terminal
General use and troubleshooting
Problem with image or sound
Displaying subtitles
Error messages
Business Support
>
Television Support
>
Terminals and digital recorders
>
Terminal Explorer 3250 HD
Français
English