If you received your Terminal via Canada Post, please follow these steps:
1. Connect your Terminal by referring to the
CONECT YOUR TERMINAL section
2. Turn on the Terminal. Activation should start automatically and may take up to 30 minutes.
-If activation fails, dial 514-380-7834 or 1-866-380-2134.
Monday to Friday: 7:30 a.m. to 10 p.m. | Saturday and Sunday: 8 a.m. to 8 p.m.
If you bought your HD Terminal or Multi-Room HD PVR from one of our authorized dealers (rather than in a Videotron store), please follow these steps:
1. Refer to the Connect Your Terminal section to connect your terminal.
2. Once your terminal is connected, wait 30 minutes before calling the telephone number below for activation.
toll-free number: 1-877-226-6385
Monday to Friday: 8:00 a.m. to 9::30 p.m
Saturdays and Sundays: 8 a.m. to 8 p.m.
3. Complete the Quick-Start Wizard that automatically appears when your Terminal is turned on for the first time.
The Quick-Start Wizard allows you to:
i. Select your preferred language.
ii. Activate an Administrator PIN for managing certain functions on the Terminal and ordering on-demand content.
iii. Activate and configure Parental Controls.
4. Create an Order PIN to access content that is permitted by Parental Controls.
5. Follow the instructions to program your remote by consulting the
PROGRAM MY ILLICO NEW GENERATION REMOTE section.