Telephony Support

Long-distance calls and toll-free numbers

Browse the following sections and learn more about long distance calling in Canada, the United States, and abroad, as well as toll-free numbers for businesses.

What type of calls are considered long distance?

Videotron uses the same local calling zones as the rest of the telecommunication industry for the following services.

  • Business lines
  • Digital Telephony (PRI and Centrex)
  • Cloud communications
  • Dedicated local fibre-optic SIP

To find out whether a call is local or long distance, visit the external website: Local calling guide.

Videotron uses an extended local calling area that covers all of Québec, except Nunavik and Jamésie, and part of downtown Ottawa for the following products:

  • SIP Trunking (over Internet)
  • Provincial SIP over a dedicated fibre-optic connection
What are the fees for long-distance calls to Canada or the United States?

Long-distance calls are free between Videotron Residential and Business Mobile and Cable Telephone subscribers.

With the Optimal Business Line, Cloud Communications, and SIP Trunking over Internet, calls within Canada and to the United States are free.
With the basic telephone line, calls to Canada and the United States are charged at a rate of 4¢ per minute.*

*Offers, services, and rates are subject to change without prior notice. Taxes extra. Certain conditions apply.

What are the fees for international calls?

Calls to a landline for the following countries benefit from a 4¢ per minute* rate with the Optimal Phone Line service: Australia, Austria, Belgium, China, Denmark, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, U.S. Virgin Islands, United Kingdom.

To view the regular and preferential rates for all the countries, please consult the following document: Telephony: Global Calling Rates.

*Offers, services, and rates are subject to change without prior notice. Taxes extra. Certain conditions apply.

What happens to my subscription with another long-distance service provider?

When your telephone number was migrated to the Videotron network, Videotron automatically became your long-distance provider.

However, for Business lines and PRI digital phone lines, if you want your service to be reactivated with your previous provider, you must contact this provider.

Important: If you subscribe to a long-distance service with another service provider after subscribing to Videotron’s telephony services, the other provider’s rates will apply. To find out who your long-distance service provider is, call 1-700-555-4141.

Can I use 10-10 or 10-15-type numbers to make long-distance calls?

For customers subscribed to our Business lines service, Videotron transfers all long-distance calls starting with 10-1 and followed by another digit.

However, certain providers of this type of long-distance calling still do not accept calls from Videotron. Contact your provider for more information.

Can I obtain a 1-800 number?

Yes, Videotron's Business customers, whether subscribed to Business lines, Cloud Communications, SIP Trunking, or PRI & Centrex services, can obtain a 1-800 number.

Contact our Customer Service to find out more.

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