Long-distance calls, toll-free numbers and calling card

What type of calls are considered local and what type are considered long distance?

Videotron uses the same local calling zones as the industry. To find out whether a call is local or long distance, visit www.localcallingguide.com.

To find out which company is your long-distance provider, call 1 700 555-4141.

I subscribed to another long-distance provider. What happens to my subscripton?

When your telephone number was migrated to the Videotron network, Videotron automatically became your long-distance provider. However, if you want your service to be reactivated with your previous provider, you must contact this provider.

Are long-distance calls between Videotron residential telephony and Business Line subscribers free?

Long-distance calls are free between Residential and Business Videotron mobile and cable telephony subscribers. To know what fees are generated by other long-distance calls, please refer to your subscription plan.

As a Videotron Business Line customer, can I obtain a 1 800 number?

Yes. Contact our Customer Service to find out more.

Can I make occasional long-distance calls with a 10-1- or 10-15-type code?

Videotron transfers all long-distance calls starting with 10-1 and followed by another digit. However, certain providers of this type of long-distance calling still do not accept calls from Videotron. Contact your provider for more information.

Calling card

The calling card is a service that enables you to make calls from any telephone in Canada and the United States, and to charge these calls to your telephone account.

Depending on the number of lines in your account, you will obtain one or two calling cards. You may, however, obtain additional cards by contacting Business Customer Service.

To make a call, you must first enter the toll-free number that accesses the Videotron network.

Montreal: 514-380-5557
Quebec: 418-380-5557
Canada/US: 1-888-666-5557

Please note that you can modify your PIN as many times as you wish by following the access number menu options.