Videotron uses the same local calling zones as the industry for the following services. To find out whether a call is local or long distance, visit www.localcallingguide.com.
Videotron uses an extended local calling area that covers all of Quebec, except Nunavik and Jamésie, and part of downtown Ottawa for the following products:
Some long-distance calls are free for some services; please read the article “Are long-distance calls free?”.
To find out which company is your long-distance provider, call 1 700 555-4141.
When your telephone number was migrated to the Videotron network, Videotron automatically became your long-distance provider. However, for Business Lines and PRI digital phone lines, if you want your service to be reactivated with your previous provider, you must contact this provider.
Long-distance calls are free between Residential and Business Videotron mobile and cable telephony subscribers. With the Optimal Business Line, Cloud Communications and SIP Trunking over Internet, calls within Canada and to the United States are free. To know what fees are generated by other long-distance calls, please refer to your subscription plan.
Yes, for Business Lines, Cloud Communications, SIP Trunking and PRI & Centrex services. Contact our Customer Service to find out more.
With a business line, Videotron transfers all long-distance calls starting with 10-1 and followed by another digit. However, certain providers of this type of long-distance calling still do not accept calls from Videotron. Contact your provider for more information.
*** IMPORTANT *** THE CALLING CARD SERVICE WILL BE TERMINATED IN THE COMING MONTHS
The calling card is a service that enables you to make calls from any telephone in Canada and the United States, and to charge these calls to your telephone account.
Depending on the number of lines in your account, you will obtain one or two calling cards. You may, however, obtain additional cards by contacting Business Customer Service.
To make a call, you must first enter the toll-free number that accesses the Videotron network.
Montreal: 514-380-5557Quebec: 418-380-5557Canada/US: 1-888-666-5557
Please note that you can modify your PIN as many times as you wish by following the access number menu options.