Now, the Cloud Communications portal allows you to change the type of license you want.
Procedure to modify the type of licence:
1- First, you must have in inventory one or several available licences of the desired type.
For example, if you have:
a. 5 users
b. 3 Basic licences, all assigned to users
c. 3 Unified licenses, with 2 assigned and 1 available
Then, you may upgrade a user from Basic to Unified.
But, if you don’t have an available Unified licence, you must first place an order from Videotron to ADD a Unified licence.
2- In the Administration Portal, Select Users on the left-hand side. Select the user to modify, then click on Actions
3- Then, click on Edit
4- In User Assignements, click on the list. If there are available licences from other types, they will appear in the list.
5- Select the desired type
6- Click on Save
7- If you downgrade to a lesser licence, you will get a warning message:
8- WARNING: If you don’t want to keep paying for the former type of licence, place an order to Videotron to REMOVE it.