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Cloud Communications

Forgotten logins and passwords

Retrieve or change your username or password for the Cloud Communications Portal or the COMMaffaires application.

Admin Portal

Username

Contactez nos agent(e)s en services gérés :

514 380-1889
1 833 380-1889
Solutions.affaires@videotron.com

Password
  1. Access the login page (https://commaffaires.videotron.com/rep/).
  2. Enter your Username and click on Forgot Password.
  3. You will get an email with a temporary password.

    Important: This password will expire within 24 hours.

    If a new password is needed, use the Forgot Password feature on the login screen.
  4. Enter the temporary password.
  5. Choose a new password.

    An acceptable password contains 10 characters, including an uppercase, a lowercase, a number, and a special character (@, #, $, %, &, *), and it must be different from the last 10 passwords used.
  6. Click OK.

End User Portal

Username
  1. Access your admin portal by using the link corresponding to the server communicated during the deployment of the solution:
  2. Click on Forgot username?
  3. Type your email address linked to your account
  4. Your will receive your username by email
Password
  1. Access your admin portal by using the link corresponding to the server communicated during the deployment of the solution:
  2. Click on Forgot password?
  3. Type your email address linked to your account
  4. Your will receive a temporary password by email
  5. Follow the instructions on the email and change your password

Warning: It is not possible to use a temporary password directly in the mobile application.

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Soutien Affaires > Telephony Support > Cloud Communications > Forgotten logins and passwords