COMMaffaires app | Cloud communications Support

Le service de Communications en nuage vous permet de recevoir des appels sur votre appareil mobile ou directement sur votre ordinateur à partir de l’application COMMaffaires.

Desktop COMMaffaires App

Downloading the desktop application

Mac - Windows

Server selection when opening the application

When installing the application, you will be prompted to select one of the two servers:

Cloud communications 1
Cloud communications 2

You will need to select the server communicated during the Cloud Communications deployment.

This selection must be made when installing the application for the first time or when it is reinstalled.

Park And Retrieve Calls COMMaffaires (UC-One)

If you are on an active call, the COMMaffaires (UC-One) application provides you with various methods to Park and Retrieve a call. You will have 30 seconds to retrieve a call that is parked or the call will ring back the person who placed the parked call.

https://supportcenter.broadsoft.com/uc-one-parking-and-retrieving-calls/

Retrieving voicemail With COMMaffaires (UC-One)

This article provides instructions on related topics for retrieving Voicemail using the COMMaffaires (UC-One) clients and apps.

https://supportcenter.broadsoft.com/retrieving_voicemail_uc-one/

Transferring Calls With UC-One Desktop

This article provides details on transferring calls with COMMaffaires desktop If you are on an active call, the desktop application provides you with various methods to transfer a call.

The Transfer Now (also known as Blind or Cold Transfer) option allow you to transfer a call without announcing the call to the recipient.

The Attended Audio (Warm/Consulted Transfer) transfer will allow you to place an audio call to the recipient completing the transfer.

If you are on an active Video Call, you can perform an Attended Video Transfer to another Contact within the company Directory who is also equipped with a video device.

https://supportcenter.broadsoft.com/uc-one-transferring-calls/

Sharing Your Desktop (Screen Sharing) With COMMaffaires (UC-One) Desktop

You can perform Desktop sharing with another user or users while in a Chat on your COMMaffaires (UC-One) desktop application.

https://supportcenter.broadsoft.com/uc-one-sharing-your-desktop/

Mobile COMMaffaires App

Downloading the mobile application

Apple App Store - Google Play

Server selection when opening the application

When installing the application, you will be prompted to select one of the two servers:

Cloud communications 1
Cloud communications 2

You will need to select the server communicated during the Cloud Communications deployment.

This selection must be made when installing the application for the first time or when it is reinstalled.

COMMaffaires (UC-One) - Creating A Contact Group

Adding efficiency through the introduction of Auto Attendants to automatically route calls or the use of the Monitoring feature to increase the visibility of a user’s phone status are common benefits of the BroadSoft service.

https://supportcenter.broadsoft.com/uc-one-connect-creating-a-contact-group-2/

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