Call our dedicated support team at 514-380-7000
To access the admin portal, you must select the link corresponding to the server communicated during the deployment of the solution:
Cloud communications 1 :https://commnuage.videotron.com/rep
Cloud communications 2:https://commaffaires.videotron.com/rep
If you do not know which server to use, please refer to your administrator or contact our dedicated agents at 514-380-7000.
The Enterprise Portal allows the creation of local or sub administrators who are responsible for specific functions. These administrators may be given permission to view and manage a certain site or certain functions in the portal but restricted from other Enterprise Sites or function.
https://supportcenter.broadsoft.com/managing-administrators-rep/
Call queues temporarily hold calls in the cloud when all users (agents) assigned to receive calls from the queue are unavailable.
https://supportcenter.broadsoft.com/modify_call_queues_my_ccount/
The Device Management portion of the Enterprise portal provides a centralized way of managing and maintaining the inventory of phones. In this article, we will cover the topics related to device management.
https://supportcenter.broadsoft.com/device_management/
The Sharing Feature, also known as Shared Line Appearance, is used for two main purposes: Configure sharing on your Physical Phone and Soft Client Use.
https://supportcenter.broadsoft.com/configure_sharing/
Lead Numbers are phone numbers associated with your business that callers dial to reach Auto Attendants, Hunt Groups, Call Queues, Call Centers, Meet-Me Conferences and/or Group Paging groups. In many cases lead numbers represent your business’ “main number.”
https://supportcenter.broadsoft.com/changing_leads_numbers/
The Call Recording service provides fully hosted solutions to record, store, organize, and access recordings of customers calls.
This article will provide instructions for administrators to configure the Unified Messaging service for a User. To learn how to modify the My Account basics, please visit the My Account Overview Article.
https://supportcenter.broadsoft.com/unified_messaging/
This article explains how to configure a phone to automatically call a pre-configured telephone number when taken off-hook. When configured, the telephone only makes calls to one number and cannot be used to call any other number. This feature is useful for building entrances, taxi areas, emergency lines in common areas, and limited access guest offices.
https://supportcenter.broadsoft.com/analog-hotline/
Hoteling enables a User’s phone profile of phone number, features, and calling plan to be temporarily loaded onto a shared (host) phone. It is comprised of two features: Hoteling Host and Hoteling Guest that work together to allow you to designate specific phones (hosts) that Users (guests) can temporarily log into and use as their own phone.
https://supportcenter.broadsoft.com/hoteling/
This article provides details on the Voice Portal and how to access and manage it as an Administrator.
https://supportcenter.broadsoft.com/voice_portal/
Call Queues allows a receptionist to manage calls in selected queues (up to five) and monitor them in real time.
https://supportcenter.broadsoft.com/understanding-call-queues/
To enable Users to download and use the COMMaffaires (UC-One) application, you must enable sharing of these applications to the Users.
https://supportcenter.broadsoft.com/assigning_clients_my-account/
Devices page provides a centralized way of managing and maintaining the inventory of phones. On the Devices page you can view a list of all the devices assigned to your site. You can manage lines, pull line state inventory and assign devices to users. You can also manually enter new device information from orders on this page.
https://supportcenter.broadsoft.com/devices-22-6/
Time schedules are used to route incoming calls based on the day of the week and/or time of day. Schedules are classified as either Business Hours or Holiday. This article provides instructions for how to modify, add and delete them.
https://supportcenter.broadsoft.com/time_schedules/
The Group Paging service allows a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. The Group Paging service makes a simultaneous call to all the assigned targets and announces to the originator that the system is ready for paging. After speaking, the originator ends the page by hanging up the call.
https://supportcenter.broadsoft.com/group-paging-rep/
The Call Park feature allows a defined group user to park a call against other available members of a Call Park group, which may be picked up by other members of the group at their phone.
https://supportcenter.broadsoft.com/call-park-rep/
This article provides details on the Collaborate Bridge feature which is a Site Service that allows Users to initiate calls from the My Room feature of their COMMaffaires (UC-One) applications. This article provides instructions for assigning the Collaboration Bridge number and viewing the Room ID numbers associated with the users that have been assigned the Collaboration Bundle.
https://supportcenter.broadsoft.com/collaborate_bridge/
This article provides details on Auto Attendant-related topics. To learn how to modify the Time Schedule, please visit the Time Schedules Article.
https://supportcenter.broadsoft.com/manage_auto_attendants/
Call Centers temporarily hold calls in the cloud when all users assigned to receive calls from the queue are unavailable.
https://supportcenter.broadsoft.com/enterprise_portal_configuration/
The Dashboard allows you to see Call Center Statics, including calls in queue and agent status in real-time.
https://supportcenter.broadsoft.com/cc_view_statistics/
BroadSoft Business Call Center provides reporting functions for supervisors to report on activity and performance of agents and call centers under their supervision.
https://supportcenter.broadsoft.com/cc_reports_supervisor/
Click the Settings link at the top right-hand side of the main page to configure various aspects of the Call Center application.
https://supportcenter.broadsoft.com/cc_settings_supervisor/
BroadSoft Business Call Center is a carrier-class communications management product fully integrated which provides an advanced Automatic Call Distribution capability.
https://supportcenter.broadsoft.com/cc_introduction/
This article provides details on Call Center Supervisor’s capabilities.
https://supportcenter.broadsoft.com/cc_managing_queued_calls_sup/
This article provides details on several Call Center Supervisor related topics.
https://supportcenter.broadsoft.com/cc_managing_contacts_ag/
This article covers how to manage agent’s ACD states, silently monitor agents calls.
https://supportcenter.broadsoft.com/managing_agents_sup-2/
Call Center provides reporting functions to agents. Reporting provides Call Center agents historical information about their call center performance which allows them to know their statistical performance as a call center agent. Agents can only generate reports about their own activity.
https://supportcenter.broadsoft.com/call-center-agent-agent-reports/