How to use my voice mail?

The flashing indicator light is always on

The flashing indicator light is always on

The flashing light indicating that I have new messages on my voicemail is always on. Why is this?


When you have at least one new message in your voicemail, it will be indicated in two ways:


    -  A series of quick beeps in the first seconds after picking up the receiver.

    -  A visual indicator (flashing indicator light and/or display). Certain phones are equipped with this type of visual indicator, which signals that new messages have arrived. The most reliable indicator is the quick beeping sound. When you hear it, you have one or more messages. Listen to each and then either delete or archive it. The flashing indicator light will remain on for as long as there is at least one new message with “new” status, even if you have listened to it and skipped it (#).


If you have no new messages in your voicemail, but the quick beeping sound persists, contact one our of Business technical support agents.


If your phone’s flashing indicator light stays on, but you do not hear the quick beeping sound, do the following:


    - Check if the flashing indicator light is lit on all phones. If it isn’t, the phone itself may be the source of the problem because the message indicator is updated a few seconds after hanging up. Check your messages again (even if you don’t have any new ones), and then hang up and wait 30 seconds before lifting the receiver once again.


    - If the problem persists, contact one of our technical support agents. Make sure you provide the following information: 
    - Which indicators are active: sound (quick beeps on the line) and/or visual (light on the phone)
    - The model of the phone(s) affected.
    - Whether the problem is occurring on all phones
    - The date and time of your last voicemail retrieval.

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