How to protect a cell number associated with your account from fraudulent ports

The phone number transfer process: an additional security measure to protect a mobile number associated with your account.

What does porting your number mean?

Porting enables a user to change mobile service providers while keeping their current phone number.

Some fraudsters take advantage of the porting process to steal a phone number and get a hold of some of the user’s personal information.

Porting procedure from another service provider to Videotron Business

When porting a phone number from a given service provider to Videotron Business, an additional security check is required to confirm the transfer.

Here’s the security procedure:

1. Upon subscription to a Videotron Business Mobile plan, you must ask to keep the plan user’s current phone number.
2. Videotron Business requests the number transfer from the old provider.
3. The old provider then sends a number transfer confirmation request by text.
4. The transfer request must be confirmed within 90 minutes of receiving this text.
5. Once the port request is confirmed, the line will be ready for activation on the transferred number.

Good to know

Before starting the process, check that the contact information (phone number and email) at the old provider is up to date to make ensure reception of the transfer confirmation request.

Porting procedure from Videotron Business to a new service provider

When porting a phone number from Videotron Business to a new service provider, an additional security check is required to confirm the transfer.

Here’s the security procedure:

1. Upon subscription to a Mobile plan with a new service provider, you (or the number’s user) must ask to keep the current phone number.
2. This new provider requests the number transfer from Videotron Business.
3. Videotron Business then sends a number transfer confirmation request by text.
4. The transfer request must be confirmed within 90 minutes of receiving this text.
5. If the answer is YES to confirm the porting request, Videotron Business will send a receipt confirmation, and the line will be ready for activation on the transferred number.
6. If the answer is NO, Videotron Business will invite the user to contact the new provider for more information.

Good to know

Before starting the process, check that the contact information (phone number and email) at Videotron Business is up to date to ensure reception of the transfer confirmation request.

FAQ about porting