Pin Reset

You can try entering your personal identification number (PIN) up to 5 times.

After 3 tries, your mailbox will automatically be disconnected, but your PIN won’t be blocked. If you call your voicemail again, you’ll be able to try 2 more times. Afterwards, your access will be blocked.

Step 1

If your access has been blocked, follow those steps :

Access the Customer Centre.

Click on RESET YOUR VOICEMAIL PIN.

Step 2

Click on RESET PIN.

A temporary PIN will appear on the screen.

Step 3

Call your voicemail from your mobile phone.

Enter the temporary PIN.

Step 4

Enter 4, then 2, then 1.

Step 5

Enter your new PIN, followed by #.
Enter your PIN again, followed by #.
You have now changed your PIN.

Did you know that you can access your voicemail without a personal identification number (PIN)?

You can activate the PIN skip option by going to your voicemail menu, in order to listen to your messages without having to enter your PIN.

Note: It is still recommended to use a PIN for security and confidentiality purposes.

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