Internet on your mobile - Frequently asked questions

When you use your mobile phone to surf the Web, you are using the data network, which is separate from the voice transmission network you use when making a phone call.


The following are a few examples of the amount of data by bandwidth sent and received in reference to different types of activities possible with the Internet on your mobile service:

Activity Amount of data
sent or received*
Viewing a Twitter page  0.17 MB
Watching a video on YouTube 1 MB/minute
Downloading an application
1 MB
Listening to a streaming song
(4 minutes long)
4 MB
Sending an instant message
(50 characters)
0.03 MB


* These are approximate values that may vary according to the type of activity.

Yes. Your Internet session will be paused for the duration of the call. When the phone call is finished, you can go back to what you were doing before the session was interrupted.
Yes. You can use the Internet on your mobile service in several countries. Note that roaming charges apply when you use the Internet outside the Videotron network.
Yes. When you access the Internet, the Videotron portal is your mobile phone’s default home page. If you want to select another page as your default home page, check your mobile's user guide to find out how to change this setting.
The speed of the Internet on your mobile service is comparable to that of a high-speed connection on your computer (faster surfing and downloading).
 Contact Videotron’s Technical Support.

 If you’re using your mobile phone to access the Internet outside of the area covered by the Videotron network, it is possible that the speed is slower due to the lack of availability of the Videotron mobile network connection on our partner network.


However, if you are within the Videotron network’s coverage area and your connection is unusually slow, contact Videotron’s Technical Support.

Here are some of the most common error messages, along with the corresponding solutions.

HTTP Error 400 Bad request. You have entered an invalid address. Please try again. Enter the address again. If that fails, contact Videotron’s Technical Support. 
HTTP Error 401 Unauthorized. You have entered an incorrect user name or password. Please try again. Enter the user name or password again. If that fails, contact Videotron’s Technical Support.
HTTP Error 402 Payment required. Contact Videotron’s Customer Service.
HTTP Error 403 Forbidden. You do not have access to this resource. Contact Videotron’s Technical Support.
HTTP Error 503 Service unavailable. Please try again later. Simply try again later.

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