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International roaming

Service

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While roaming, the number of services to which you have access may vary.

The network that your phone connects to will be clearly indicated on your device. 

Note: You must activate your phone's roaming feature in order for it to select the best network.


CALL FORWARDING           
To ACTIVATE or DEACTIVATE call forwarding, use the MENU on your device. 

Roaming charges apply if call forwarding is not activated before you leave.

Go to the Videotron website to watch an interactive tutorial on how to activate Call Forwarding.
VOICEMAIL           
People who call you will reach your voicemail when your phone is off.
 
To access : To access your voicemail, hold the 1 key.
Charges may apply. 
CALL DISPLAY           
It works as usual when roaming and is not subject to charges.
TEXT, PHOTO AND VIDEO MESSAGING           
Activate data roaming to access photo and video messages abroad.

Note : When abroad, incoming text messages are free, whereas roaming charges do apply to outgoing texts.

Roaming charges apply to incoming and outgoing photo and video messages when abroad.
TABLETS     
Videotron tablet data services are not available abroad. However, you can continue using your tablet by connecting to a Wi-Fi network.
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When calling an international number, you now need to dial '+' instead of the international access code.

We would like to remind you that you still need to dial the country code of the person you are trying to reach.

For example, if you're calling Canada from abroad, you need to start with '+1', i.e. +1-XXX-XXX-XXXX.            
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