Limitations to our support

Supported services and features

• Call features
• Voicemail
• Calling services
• Local calling
• Text messaging (SMS) and SMS between carriers
• Roaming
• Quality of coverage (e.g., interrupted calls)
• Emergency and directory assistance numbers (e.g., 911, 411)

Supported services

• Connection of device to the Internet
• Verification of downloading (ringtones, images, Java applications, music)
• Multimedia messaging (MMS) and MMS between suppliers
• illico mobile
• Mobile email
• Remote recorder

Services that we don’t support

• Connecting the mobile phone as a modem (tethering)
• Built-in email systems software
• Applications downloaded from the Web (only Videotron-exclusive applications are supported)
• All data transfers and downloads, except those made on the Videotron network

Supported services and phones

• AWS devices that operate on the 1700 and 2100 MHz frequencies
• Devices sold by Videotron
• Errors and unblocking of SIM card (PUK code)

Features, functions and phones that we don’t support

• Certain features and functions of the device itself (e.g., the voice command or “adding a contact” function)
• All software supplied by the manufacturers (e.g., the Samsung PC Studio).
• All mobile phones that are not sold by Videotron

Supported accessories

Bluetooth

• All Bluetooth models
• Connection to the device