Services and rates

To check the availability of services offered while travelling abroad, consult the following table or contact Videotron’s Customer Service.

When you travel, availability of services in roaming mode varies according to the network you are accessing. The following table outlines the services available on different networks.

Veuillez noter que certains pays appliquent une législation limitant, voire interdisant, l’utilisation de certains appareils. Nous vous recommandons donc de vérifier si l’appareil que vous détenez ne fait pas l’objet d’une interdiction légale dans le pays que vous allez visiter.

	Extended network		Roaming
	Videotron Network	Partner network	Canada	United States¹	International
Voice (local and long distance)	YES	YES	YES	YES	YES
Useful numbers and entertainment	YES	YES (limited number)	YES (limited number)	YES (limited  number)	NO
Text messaging	YES	YES	YES	YES	YES
Photo and video messaging	YES	YES	YES	YES	YES
Mobile Internet	YES	YES³	YES³	YES³	YES
Mobile Email	YES	YES	YES	YES	YES
Voice mail	YES	YES	YES	YES	YES
Call display	YES	YES	YES	YES	YES
VidEotron PORTAL	YES	YES	YES	YES	YES
Call waiting	YES	YES	YES	YES	YES
Conference call	YES	YES	YES	YES	YES
Call forwarding	YES	YES	YES	YES	YES
Remote recorder	YES	YES	YES	YES	YES
illico mobile	YES	NO	NO	NO	NO

¹ The United States and other countries with the “1” long-distance access code
² May be activated on request

³ Data-transmission speed may vary depending on the speed supported by the network serving the area in which you are located.

Rates for services vary depending on where you’re using your mobile phone. The following table shows rates for services used outside your usual calling area.

Note that differences in pricing between the Videotron network and its partner network are minimal and apply only to the following services:

- Voice mail
- Call forwarding
- Internet on your mobile

For more information about rates for services in roaming mode in Canada, the US and abroad, consult the table below:

	Extended network		Roaming
	Videotron network	Partner network	Canada	United States	International
Voice (local and long distance)	Same rates		See note 1
Useful numbers 611, 711 and 911	Same rates		Same rates as the extended network	Same rates as the extended network	611 always available and free
Useful numbers 411, #TAXI, 211, 311, 511, 811, *4141, *16, *666	Same rates		Roaming charges may apply	Roaming charges may apply	Not available
Text messaging	Same rates		See roaming section	See note 2  See roaming section	See note 2  See roaming section
Photo and video messaging	Same rates		See roaming section	See roaming section	See roaming section
Mobile Internet	Charged by KB	Charged by KB	See note 4	See note 4	See note 4
Mobile Email	Same rates		Same rates as the extended network	See note 5	See note 5
Voice mail	Airtime free when leaving messages Airtime counted when listening to messages	Airtime used to leave messages deducted from plan Airtime counted when listening to messages	See note 6	See note 6	See note 6
Call display	Same rates		Same rates as the extended network	Same rates as the extended network	Same rates as the extended network
Videotron Portal	Related to rates for Internet on your mobile	Related to rates for Internet on your mobile	Related to rates for Internet on your mobile	Related to rates for Internet on your mobile	Related to rates for Internet on your mobile
Call waiting	Same rates		Possible roaming charges	Possible roaming charges	Possible roaming charges
Conference call	Same rates		Possible roaming charges	Possible roaming charges	Possible roaming charges
Call forwarding	Same rates		Possible roaming charges	Possible roaming charges	Possible roaming charges
Remote recorder	Related to rates for Internet on your mobile	Related to rates for Internet on your mobile	Related to rates for Internet on your mobile	Related to rates for Internet on your mobile	Related to rates for Internet on your mobile
illico mobile		NOT AVAILABLE	NOT AVAILABLE	NOT AVAILABLE	NOT AVAILABLE

Note 1:

The characteristics of an airtime plan do not apply to roaming use. Calls made when roaming are counted individually or deducted from a roaming package, if any. They are in no case deducted from the airtime plan.

To learn more about our roaming packages, visit our Coverage and roaming section.

Note 2:
When roaming outside of Canada, roaming charges apply when sending text messages. Rates for roaming outside of Canada are on a per-use basis and are not deducted from your monthly messaging package if you have subscribed to a message package.

  

Note 4:
When roaming, data-transmission charges are applied by segments of units (depending on the agreement between the Videotron network and the other networks). There is no deduction from your monthly Internet-on-your-mobile package, because this only applies to Videotron’s extended network.

Note 5:
While roaming outside of Canada, charges may apply when sending and receiving mobile email. In certain cases, there may be a deduction from the message package (provided you have subscribed to a message package) or a fixed charge per use if you do not have a package. Data-transmission charges while roaming may also apply.

Note 6:
Roaming charges also apply when you retrieve or listen to your voice messages outside Videotron’s extended network.

For local calls, dial the area code if there is one, then the number. To make calls to Canada or the United States, press and hold the 0 until the “+” symbol appears. Then dial 1, the area code, and the number. For all other countries, press and hold the 0 until the “+’ symbol appears, then dial the country code, the area code, and the number.

The “+” symbol replaces the international code so you don’t have to memorize the code of the country you are visiting. Whether you’re in Canada or abroad, the country code, area code, and phone number must be preceded by the international access code. In Canada and the United States it’s 011. In the UK or France it’s 00. In Hong Kong it’s 01, and so on. There are almost as many international codes as there are countries.