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Mobile Support

Activate your SIM card

Activate your SIM card today and start benefitting from Videotron’s ultravast, high-performance network.
 

YOU’RE KEEPING YOUR CURRENT PHONE NUMBER

View this section if you:

  • recently changed mobile devices and are keeping your old phone number;
  • transferred your phone number from another service provider.

Activate your SIM card in just two easy steps:

  • 1.  Insert the SIM card into your mobile device.
  • 2.  Call our toll-free automated activation service at: 1-833-657-5507

Good to know: if you transferred your phone number from another service provider, you can activate your SIM card in your Customer Centre. Simply go to the Mobile section and click on Finalize your mobile activation.
YOU HAVE A NEW PHONE NUMBER

View this section if you:

  • recently acquired your first mobile device and have a new number;
  • asked for a new mobile phone number.

Activate your SIM card in just one easy step: insert the SIM card into your mobile device and it will activate automatically.
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