MOBILE internet

Mobile Internet service warranty

Service guarantee

If you’re not entirely satisfied with the mobile Internet service, you can cancel your subscription within the thirty (30) days following the activation of the service.


You can return the device in its original box with all the accessories and proof of purchase. It is important that the device and accompanying items are not damaged. You must, however, pay usage fees up until the date you return it. The battery is considered as essential part of the mobile equipment. In order to benefit from the 30-day guarantee, any gift or bonus offered with the purchase must also be returned in like-new condition. No termination fees will be charged.

Manufacturer’s guarantee

- Because Videotron does not manufacture its equipment, the only guarantees provided on such equipment are those of the manufacturer. If your phone is defective during the manufacturer's warranty period, visit one of our points of sale (with the exception of iPhone devices for which you must go to an Apple Store). The manufacturer's warranty is valid for one year on mobile devices.

- A proof of purchase is required to benefit from the satisfaction guarantee or the manufacturer's warranty.
- If your warranty is expired or if damages are not covered by the warranty, you must visit a Videotron point of sale.
- Please note that defects and damages caused by improper storage, contact with liquid or humidity, physical damage, unauthorized modifications, misuse, neglect, abuse, misapplications, accidents, improper installation, abnormal operating conditions, or acts of God are not covered by the warranty.


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