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Internet Support

What to do before installation

WHEN OUR TECHNICIAN ARRIVES
It’s important that you or a member of your staff be present to ensure access to your equipment room during our technician’s visit.
IF YOU’RE SUBSCRIBED TO OUR WI-FI SERVICE
You’ll find your Wi-Fi network identifier (SSID) and password (WPA key) on the back of your new Videotron Wi-Fi Router. This information will allow you to secure your Internet connection.

Our technician will configure one of your computers to the Wi-Fi network, after which, you’ll be able to configure your computer network or static IP addresses yourself.
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