Dial-up Internet

Verify that your username and password are typed in lowercase and that your Internet service is not being used by another person at the same time.

You should contact Technical Support and ask if the Roaming Access option is active for your Internet service.
Verify that your hotel authorizes toll-free calls, such as those beginning with 1-877.

Check that the STMP server in your email configuration is correctly typed as relais.videotron.net and make sure that your antivirus isn’t blocking outgoing messages.

A parameter missing from your TCP/IP configuration is probably causing the problem. Force the connection with our DNS 205.151.222.250 and 205.151.222.251.

Cities	Telephone numbers
MontrEal	514 599-2743
QuEbec CITY	418 521-5596
Hull	819 772-9292
Trois-Rivières	819 693-1810
Bromont / Granby	450 534-0534
Sherbrooke	819 562-1864
Chicoutimi	418 545-7243
ROAMING*	877 762-4733
*$0.15/minute. The service must be active on your account.

DNS:
dns1.videotron.net   205.151.222.250

dns2.videotron.net   205.151.222.251

Incoming email:
pop.videotron.net

 

Outgoing email:*

relais.videotron.net

 

News:
News.videotron.net

 

*Must be the server of the Internet provider you’re currently connected with.