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Television
Telephony
Hosting Manager
Internet
Mobile Internet
Ip and Network
Video Solutions
Invoice
Customer Centre
Mobile Support
Devices
LTE – Compatible devices
Alcatel A50
Alcatel GO FLIP
Alcatel Go Flip 3
Alcatel Idol 4
Alcatel ONE TOUCH 768T
Alcatel ONE TOUCH M’Pop
Alcatel onetouch A392T
Alcatel onetouch Idol 3
Alcatel onetouch Pixi 3 (4.5)
Alcatel onetouch Pop D3
Alcatel Pixi 4
BlackBerry Bold 9700
BlackBerry Bold 9700 - Mise à jour
BlackBerry Bold™ 9900
BlackBerry Classic
BlackBerry Curve 3G
BlackBerry Curve™ 9360
BlackBerry DTEK50
BlackBerry Pearl 9100
BlackBerry PlayBook™
BlackBerry Torch™ 9810
BlackBerry Torch™ 9860
The BlackBerry 7.1 update is now available for the BlackBerry Torch 9860!
Blackberry Torch 9860 update
BlackBerry Z10
BlackBerry® Q10
BlackBerry® Q5
Bluetooth accessories
CAT S31
Completing your mobile service activation
Coolpad Snap
Garmin A50
Google Nexus One
Google Pixel 2
Google Pixel 2 XL
Google Pixel 3
Google Pixel 3 XL
Google Pixel 3a
Google Pixel 3a XL
Google Pixel 4
Google Pixel 4 XL
Google Pixel 4a
Google Pixel 4a with 5G
Google Pixel 5
HTC Amaze 4G
HTC Amaze 4G update
HTC Desire
HTC Desire 510
HTC Desire 530
HTC Desire 626s
HTC Flyer™ 4G
HTC One M9
HTC One™ S
HTC Panache
HTC Radar™ 4G
Huawei Ascend G7
Huawei GR 5W
Huawei Mate 20 Pro
Huawei MediaPad T5
Huawei nova plus
Huawei P10
Huawei P10 Lite
Huawei P20 Pro
Huawei P30
Huawei P30 Lite
Huawei P30 Pro
Huawei P40
Huawei P40 Pro
Huawei U3200
Huawei U7519
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone 12
iPhone 12 mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 5c
iPhone 5s
iPhone 6
iPhone 6 Plus
iPhone 6s
iPhone 6s Plus
iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 plus
iPhone SE
iPhone SE (2nd generation)
iPhone X
iPhone XR
iPhone XS
iPhone XS Max
LG dLite
LG F4n
LG F4NR
LG F60
LG G Pad IV
LG G Stylo
LG G2
LG G3
LG G4
LG G4 Vigor
LG G5
LG G6
LG G6+
LG G7 One
LG G8
LG G8X ThinQ
LG K30
LG K4
LG K4 (2017)
LG K41S
LG K61
LG Nexus 4
LG Optimus 2X
LG Optimus 4X HD
LG Q Stylo Plus
LG Q6
LG Q60
LG Q70
LG Stylo 2 Plus
LG Stylo 3 Plus
LG V20
LG Velvet 5G
LG Wink
LG X Power
LG X power 2
LG X Power 3
Limitations to our support
Moto E LTE
Moto E™
Moto G
Moto G™ LTE
Moto X Play
Motorola Moto G5
Motorola Moto E
Motorola Moto E5 play
Motorola Moto e6
Motorola Moto G Power
Motorola Moto G Power (2021)
Motorola Moto G Stylus
Motorola Moto G6
Motorola Moto G6 Play
Motorola Moto G7
Motorola Moto G7 Play
Motorola Moto Z2 Play
Motorola Moto Z3 Play
Motorola Moto Z4
Motorola One 5G Ace
Motorola One Hyper
Motorola Razr V
Motorola SPICE
Motorola XT720
Nexus 5
Nexus 5X
Nexus 6
Nexus 6P
Nokia 3.4
Nokia 500
Nokia 5230
Nokia C5-04
Nokia C7-00
Nokia E73
Nokia Lumia 710
ONE TOUCH 908S
Operating system updates
Recycling and recovery
Repairs, guarantees and warranties
Samsung Galaxy Grand Prime
Samsung C414V
Samsung Galaxy A10e
Samsung Galaxy A12
Samsung Galaxy A20
Samsung Galaxy A21
Samsung Galaxy A32 5G
Samsung Galaxy A5
Samsung Galaxy A5 (2017)
Samsung Galaxy A50
Samsung Galaxy A51
Samsung Galaxy A52 5G
Samsung Galaxy A70
Samsung Galaxy A71
Samsung Galaxy A8
Samsung Galaxy ACE II e™
Samsung Galaxy Alpha™
Samsung Galaxy CORE™ LTE
Samsung Galaxy J3
Samsung Galaxy J3 (2018)
Samsung Galaxy J3 Prime
Samsung Galaxy mini™
Samsung Galaxy Nexus™
Galaxy Nexus OS update for Android 4.2.1 available now
Samsung Galaxy Note 3™
Samsung Galaxy Note 4™
Samsung Galaxy Note 5
Samsung Galaxy Note 7
Samsung Galaxy Note 8
Samsung Galaxy Note II
Update - Galaxy Note II
Samsung Galaxy Note10+
Samsung Galaxy Note20 Ultra 5G
Samsung Galaxy Note9
Samsung Galaxy Q™
Samsung Galaxy S III™
Samsung Galaxy S10
Samsung Galaxy S10+
Samsung Galaxy S10e
Samsung Galaxy S20
Samsung Galaxy S20 FE 5G
Samsung Galaxy S20 Ultra
Samsung Galaxy S20+
Samsung Galaxy S21 5g
Samsung Galaxy S21 Plus 5g
Samsung Galaxy S21 Ultra 5g
Samsung Galaxy S4™
Samsung Galaxy S5
Samsung Galaxy S5 neo
Samsung Galaxy S6
Samsung Galaxy S6 Edge
Samsung Galaxy S6 edge+
Samsung Galaxy S7
Samsung Galaxy S7 Edge
Samsung Galaxy S8
Samsung Galaxy S8+
Samsung Galaxy S9
Samsung Galaxy S9+
Samsung Galaxy Tab A 10.5
Samsung Galaxy Tab A 8
Samsung Galaxy Tab A 8.4 LTE
Samsung Galaxy Tab S 10.5
Samsung Galaxy Tab S2 LTE
Samsung Galaxy Tab™ 10.1 4G
Samsung Galaxy XCover 4
Samsung Galaxy Z Flip
Samsung Galaxy Z Flip 5G
Samsung Galaxy Z Fold2 5G
Samsung Gravity 2
Samsung Gravity™ Touch
Samsung Nexus S
Samsung Nexus S update
Samsung T159
SIM Cards
Sony Xperia X
Sony Xperia XA1
Sony Xperia XA1 Ultra
Sony Xperia XA2
Sony Xperia XA2 Ultra
Sony Xperia XZ2 Compact
Sony Xperia™ L
Sony Xperia™ M2 Aqua
Sony Xperia™ M4 Aqua
Sony Xperia™ T
Update for the Sony Xperia T (Android 4.1.2)
Sony Xperia™ ZL
Supported devices
TCL 20 Pro 5G
TCL 20S
Windows® Phone 8S by HTC
Activate your SIM card
My invoice
Understanding my invoice
Paying my invoice
Pro rata
F.A.Q.
Optional services
BlackBerry services
Call display and services
Call display
Call forwarding
Call waiting
Conference calls
Useful numbers
Useful numbers 911 and 411
Configuration of a native client
Configuring your Android Mobile phone's email client
Internet on your mobile
Internet on your mobile - Frequently asked questions
Texts Messages and multimedia
Envoi d'un SMS sur le Web
Photo and video messaging
SMS
SMS Premium
Voicemail service
Voice mail - F.A.Q.
Voice Messages by Email
Visual Voicemail for iPhone
Pin Reset
Pin skip
Coverage and roaming
Before you leave
Contact Videotron from abroad
Information by destination
Network problem
Services and rates
Zone indicator
Coverage partner network
Which overage caps apply?
Transferring my phone number and data to Videotron
Completing your mobile service activation
Transferring my current phone number to my new mobile phone
Transferring my data to my new mobile phone
Long-distance calls
Rates
Airtime
Long-distance charges
Notification of use
Optional services
Pay-per-use services
Useful and entertainment numbers
Broken device
Canadian partner networks
Knowing if I’m on a partner network
Accidental roaming
Accessing a partner network
Find out if your device is compatible
Understanding the impact on different services
Understanding the charges
Completing my mobile device activation
Fraudulent ports
International roaming
Before you leave
Service
Rates
Daily Traveller Pass
Mobile Device Protection Program
Mobile service configuration
Transferring mobile content
Understanding my mobile usage
Understand my usage of mobile data
Understand the usage limits
Actions that can influence my data usage
Updating my mobile device
Check the latest version available
Know the current version
Find out what determines the availability of an update
VoLTE feature
Wi-fi calling
Mobile service guarantee
Ethics and conduct
Lost or stolen phone
Unlock your Videotron phone
Videotron’s LTE Network
Telephony Support
9-1-1 Limitations
Business lines
Troubleshooting
How to use my voice mail?
User guide
Star codes
Calling Features
Optional features
Subscription and installation
PIN reset
Cloud Communications
COMMaffaires app
User guides and configuration
Telephone devices
Steps to Cloud Communications deployment
Forgotten logins and passwords
Network
Support
SIP Trunking
Digital Telephony (PRI & Centrex)
Long-distance calls and toll-free numbers
Telephone fraud
Internet Support
Office 365 Support
What to do before installation
Cable Internet
Connecting a computer to my household wi-fi
Find the name of my Wi-Fi and WPA key
Connect a computer with Windows XP, Vista, 7 and 8
Connect an Apple computer with Mac OSX 10.6, 10.8 and 10.9
F.A.Q
Installation and configuration
Installation guide
Internet Access Kit
Server address
Static IP Configuration
Installing your Videotron router
Router localisation
Videotron new generation Wi-Fi router
Videotron DIR825 Wi-Fi router
Internet usage
Can I exceed my Internet usage limits?
What affects my Internet usage?
What is Internet usage?
Quick troubleshooting
Email
Internet connection
Security Service
What is phishing?
Solving problems
Connection problems
Reset your modem
Reset your router
Traffic Management
Wi-Fi Router
Mobile app for the New Generation Wi-Fi Router
About the Videotron WiFi app
App features
How to connect the app to the New Generation Router
How to install the app
Optimum Wi-Fi Service
Router
Router configuration
Security and Environment Wi-Fi router
Support definition
Tips for getting Wi-Fi all around your company
Troubleshooting Wi-Fi router
Configure your videotron email
Email software configuration
From a mobile device
Mac
Mail
Mail version 5-6
Mail version 7
Mail version 8-9
Outlook
Version 2011
Version 2016
Thunderbird
Thunderbird Version 23 and -
Thunderbird Version 24 and +
Server Address
Windows
Mail
Mail Windows 10
Mail Windows 8
Outlook
Outlook 2007
Outlook 2010
Outlook 2013
Outlook Express 6
Thunderbird
Thunderbird Version 24 and +
Windows Live Mail
Win Live Mail 2011
Win Live Mail 2012
Windows Mail
IMAP
POP
Protect your inbox
Best practices
Fraud and identity theft
Unwanted email
Solving email problems
Protection against phishing
Understanding imap and pop
POP/IMAP storage limits
The risks of using both POP and IMAP
Understanding the difference between imap and pop protocols
Which should I use, POP or IMAP?
Use videotron webmail
Fibre optic Internet
Dial-up Internet
Managing IP addresses and domain names
Troubleshooting
Wi-Fi Pro
Television Support
Channel line-up
Customizing the display
Filter my channels
Alphabetical or numerical sorting
Manage my favorites
Manage several favorites at the same time
Defining parental controls
Enable/disable parental controls
Suspend controls and limits
Block access to certain channels from the program guide
Block access to certain channels from the main menu
Restrict tv access between certain hours
Difference between admin PIN and order PIN
FAQ
Installation
Programming my illico new generation remote
Quick method
Automatic search
Troubleshooting
Activate or Desactivate Audio Description
Error messages
Problem with image or sound
What to do before installation
Terminals and digital recorders
Activating my terminal
Connecting my terminal
Connection
Digital-to-analogue converter
illico 4K Ultra HD Technicolor 10242HD
illico 4K Ultra HD Technicolor PVR 10455HD
Managing my illico terminal pin
Terminal ENP HD X8 Cisco 9887
Terminal explorer 2000
Terminal explorer 3100
Terminal Explorer 3100 HD
Terminal explorer 3250
Terminal Explorer 3250 HD
Terminal Explorer 4250 HD
Terminal Explorer 940
Terminal HD 4642
Terminal illico 4k ultra hd pvr
Terminal Pace 501
Terminal Pace 511
Terminal Pace 551 HD
Terminal PVR Explorer 8000
Terminal PVR Explorer 8000 HD
Terminal PVR Explorer 8300
Terminal PVR Explorer 8300 HD
Terminal PVR HD 8642
Invoice Support
Canada’s Anti-Spam Legislation
Wireless Code
How to pay your bill
Receive mode
How to pay your bill
Invoice printout
Pre-Authorized Payment
Printed invoice has not been received.
See your latest balance
Switching to Online Billing
Understanding my invoice
My first invoice
How to read my invoice
Understanding the Simplified Payment option
View your invoice online
Customer centre
Terms and Conditions
Mobile Internet
Technical Specification
Troubleshooting
FAQ
Mobile Internet service warranty
Which overage caps apply?
LTE Mobile Internet Key
4G Router
Mobile Wi-Fi
Thunderbird
Thunderbird Version 24 and +
Question
How many devices do you use for checking your email?
Only one device
More than one device
Soutien Affaires
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Internet Support
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Configure your videotron email
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Email software configuration
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Windows
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Thunderbird
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Thunderbird Version 24 and +
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