Wi-Fi Router 

Troubleshooting Wi-Fi router 

To configure your wireless network:
- Select Wireless Settings in the left-hand menu
- Click on the Setup tab
- Choose Manual Wireless Network Setup



Setup wizards will help you install the following:



- Wireless Band: Shows the transmission frequency of the wireless network. 2.4 Ghz is the best choice for compatibility with other devices, but its popularity makes it more vulnerable to interference.

- Enable Wireless: Activates the frequency.

- Wireless Network Name: This is your network name. Its default value is printed on a sticker on the bottom of the device. You can change it to whatever you like.

- 802.11 Mode: Allows equipment of varying transmission capabilities to be connected to the router. We recommend you select the default value.

- Enable Auto Channel Scan: Should be left active to optimize the communication channel used in a given environment.

- Wireless Channel: Is detected or not depending on the previous setting. Can be forced by deactivating the previous option.

- Channel Width: Always choose the default value.


- Visibility Status: Displays the name of the wireless network (SSID) so that anyone wishing to join it can see it. If it is not visible, it must be entered manually.

- Security mode: We recommend using a WPA-type key. Though the WEP key is compatible with older equipment, it is less secure. WPA-Enterprise is designed for connection with a Radius server, which is not used in a residential context.


- WPA Mode: The default value allows connection by WPA2 and AES, which corresponds to the highest security level. However, not all equipment offers this. In this mode, a WPA/TKIP connection can be used simultaneously.

- Group Key Update Interval: Determines the frequency at which the encryption keys will be changed between the router and the equipment connected to it. WEP mode does not offer this type of update, which makes it less secure.

- Pre-Shared Key: This is the password used to access the network. The value to give is the one requested when a new device is connected to the network. This access phase may be different or identical to the one used on the 5 Ghz frequency. Use an alphanumeric key for maximum network security; an easy-to-guess key will give intruders more of a chance of guessing it. At all costs, avoid using your address, telephone number or simple words (“sun” or “Internet,” for instance).
The second network, operating on the 5-Ghz frequency, meets the same criteria as the one operating on 2.4 Ghz for peripherals supporting this frequency. It may or may not be active at the same time as the 2.4 Ghz. Two networks active at the same time allow you to split your network use: one network can be for regular access, and the other for specific uses (for instance, broadcasting HD content from a peripheral network to a television, computer or online game).


If you require further help installing or reconfiguring your wireless network, particularly in establishing the modem’s connectivity to the router, please refer to your user guide.


Because the specific needs and configuration of a local network vary greatly from one user to another, Videotron cannot offer individual assistance.



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