Wi-Fi Router 

Support definition 

Technical support, configuration and remote diagnostic services offered by Videotron are defined as follow:

- Router connectivity for Videotron cable Internet access
- Wired connectivity for devices connected to the router by Ethernet
- Wireless connectivity for devices connected to the router by Wi-Fi (SSID, encryption key)


Guidance (without guaranteed support service) is provided regarding connectivity of terminal devices (computers, telephones, tablets, gaming consoles, point-of-sale terminals, etc.).


For more information about functions not supported by Videotron, please refer to the manufacturer's site:

- Modifications not supported by Videotron may be overwritten by a full reset at the customer's request.
- Remote diagnostic services by Videotron's technical support is not available for clients with a static IP address.


Subject to change without notice.

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