How do I install a router?
We recommend that you consult the guide provided with your equipment. Each time that you connect a new peripheral to a Videotron modem, you have to reset the modem, either by unplugging the electric cable or, if you have a Videotron telephony modem, by pressing the "reset" button at the back of the modem.
I can't access the Internet and I'm using a router. What should I do?
To install your router, please refer to the question "How do I install a router?"
Otherwise, there’s a problem with the synchronization of your router and modem, or an internal problem specifically related to the router (memory management, frozen router, Wi-Fi problem, incorrect configuration).
Follow these steps to resynchronize the router with the modem:
A. Turn off all the computers in the house.
B. Unplug the router's electrical current (usually a small black wire).
C. Reset the modem.
If you have a cable modem (Internet only):
If you have a multifunction modem (Videotron telephony):
Wait a whole minute after the modem resets before continuing.
Plug in the router's electric current.
Wait a whole minute after you have plugged the router back in before continuing.
Turn on your computer(s) and try to reconnect to the Internet when ready.
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