Home Support
Mobile
Television
Telephonie
Internet
Invoice
Customer centre
residential
Customer centre
What is the Customer Centre?
How to log in to the Customer Centre
Creating a Customer Centre account
Logging in to the Customer Centre
Forgotten password or blocked account
Customer Centre Support
Internet and email
Change my password
Manage my anti-spam account
Manage my email accounts
Optimize my connection
Parental control
Personal Web page
Security advisor
Security service
Test your speed
View my Internet usage
Consulter l’historique de ma consommation Internet
Invoice
Billing history
Choose a pre-authorized payment method
View my invoice online
Consulter ma facture en ligne_Copie_1
My profile
Add users
Change my address
Change my contact email
Change my language of correspondence
Close my account
View my visits
Telephony
Change the Softphone password
Download the Softphone
Softphone personal call manager
Voice messages by email
Television
Buy/rent equipment
Change my channels
Change my services
My services
Unique identifier
Change my password
Secret questions (security)
What is the unique identifier?
Customer Centre registration
Customer Centre user management
Customer Centre user profile management
Open a session at the Customer Centre
IP Relay
Invoice
Changing my services
How do I change my services?
Seasonal service
How to view my invoice online
Invoice printout
My billing history
Internet
Excessive usage
View my Internet usage
What does 50 GB correspond to?
What is Internet usage?
Mobile - Invoice
Check your record of use
Pro rata
F.A.Q.
Visualiser un exemple de facture simplifiée
Obtain my balance
Paying your bill
Invoice distribution
Terms of payment
Printed invoice has not been received.
Telephony
1-900 and 1-976 numbers
Long-distance charges
Municipal Tax for 9-1-1
Television
Do-It-Yourself Package
illico advantage
illico on demand - Adult Movies
Local Programming Improvement Fund (LPIF)
Understanding my invoice
How to read my invoice
My first invoice
Television
3D
3D glasses
Type of display content and TV set
Classic cable
Installation
Problems accessing channels
Problems with image or sound
End of analog signals on August 31, 2011
FAQ illico TV new generation
My channels
Change Your Channels
Channel line-up
Program guide
Order a movie or event on my terminal
Illico TV first generation
Illico TV new generation
Parental Control
Illico TV first generation
Illico TV new generation
Remote controls
AT8400
E2050-ER1 & AT2300
Illico TV first generation
Illico TV new generation
New remote control illico new generation
RC-U49C+ & RTU49-15+
RT-U43CO
RT-U63P
UR5-8400A
Terminals and digital recorders
Connection
Component cables vs. HDMI
Configuring an HD terminal with a 1080p television
Connection of an illico TV Terminal to an External Hard Drive | Videotron
DVD burners
HD terminal and HD television
Illico TV first generation
Illico TV new generation
HD terminal and standard television
Home theatre
Illico TV first generation
Illico TV new generation
Illico TV first generation
Illico TV new generation
Image resolution
Terminal and television
Terminal with VCR
Video game consoles
General Use
Adding channels to my package or changing them
Displaying subtitles
Illico TV first generation
Illico TV new generation
Recording a program
illico interactive services
Illico TV first generation
Illico TV new generation
Terminal Explorer 1800
Terminal Explorer 2000
Terminal Explorer 3100
Terminal Explorer 3100 HD
Terminal Explorer 3250
Terminal Explorer 3250 HD
Terminal Explorer 4250 HD
Terminal Explorer 940
Terminal HD 4642
Terminal HD Samsung 6340
Terminal Pace 501
Terminal Pace 511
Terminal Pace 551 HD
Terminal PVR Explorer 8000
Terminal PVR Explorer 8000 HD
Terminal PVR Explorer 8300
Terminal PVR Explorer 8300 HD
Terminal PVR HD 8642
Terminal PVR Samsung 8340 HD
Three-Screen Service: TV – Internet - Mobile
Troubleshooting
Access to channels that aren’t in my package
Configure / program my remote control
Error messages
Illico TV first generation
Illico TV new generation
Problem with image or sound
Illico TV first generation
Illico TV new generation
Video on demand
Error messages
Illico TV first generation
Illico TV new generation
My selections
Illico TV first generation
Illico TV new generation
Order a movie
Illico TV first generation
Illico TV new generation
Resume viewing
Illico TV first generation
Illico TV new generation
Viewing functions
Illico TV first generation
Illico TV new generation
Internet
Email
Outlook configuration
MacMail
Thunderbird
Safari
Firefox
Outlook
Outlook 2007 - new IMAP account
Outlook 2007 - new POP account
Outlook 2010 - new IMAP account
Outlook 2010 - new POP account
Windows Live 2011 - new IMAP account
Windows Live 2011 - new POP account
Windows Mail - new IMAP account
Windows Mail - new POP account
Installation
Cable modem installation
Connecting the USB
Installation guide
Internet Access Kit
Server address
Videotron Ultimate Speed Internet service
IPv6
Malware DNSChanger
Mobile Internet
4G Router
Optional services for Mobile Internet
My usage
Additional data transfer packages
How does Internet usage work?
Speed on Demand
Speeds
Updates to information on your Internet usage
What affects my Internet usage?
What is Internet usage?
Can I exceed my Internet usage limits?
Router configuration
Other router
Complete configuration with CD
Contact information for router manufacturers’ technical support
Connecting the router
Configuration for MAC OS X
Configuration for Windows 7
Configuration for Windows XP
Configuring the router
Establishing a connection with the router
Connecting your computer to your wireless router
Connecting your wireless MAC 10.4 Tiger
Connecting your wireless MAC 10.6 Snow Leopard
Connecting your wireless Windows 7 / Vista PC
Connecting your wireless Windows XP PC
Connection problem
B, G or N wireless network
Basic verification: I can’t connect to the Internet. What should I be verifying?
Basic verification: My Internet connection is slow. What should I be checking?
Can my router affect the speed of my Internet access?
Can my router cause a VPN connectivity problem?
Can other elements in my setup affect Internet speed?
Location of the wireless router, and wireless signal power
My portable computer isn’t detecting my wireless network. What should I do?
Router and overusage
Slow, intermittent or lost wireless connection
Slowness: Do you have P2P software open on one of your computers?
Slowness: Should I configure my computer’s TCP-IP settings to remedy it?
Speed in general
Restoring factory settings
Backing up or restoring your router settings
Before restoring a router to factory settings
Choice of method
Support definition
Tips for improving security on your wireless access
Wireless (WiFi) configuration of the router
Router configuration information form
Router Wi-Fi DIR - 825 VTR Dual-n band
Environment and security router Wi-Fi
Router configuration
Support definition
Troubleshooting
Security
Traffic Management
Telephony
Troubleshooting
No telephone line
One of my telephone jacks doesn’t work.
Cut-line
Static or noise on my line
Music and/or other voices on my line
Echo on the line
Unwanted calls
Add a fax
Voicemail
Activate my voicemail
Access my voicemail messages
The voicemail indicator is always on
Delete a long message
Screen and intercept your messages
Send a message to a list of contacts
Functions and optional
Call forwarding
Make a three-way call
Softphone
Startup
Startup guide
Subscription
Downloading the software
Headset
My account
911 service
Emergency Address modification form
Make or answer a call
Make a local or long-distance call
Answer an incoming call
Make a conference call
Call on hold
Ignore a call
Calls billed
Collect calls
Personal call manager
Login and password
Home
Call screening
Call forwarding
Call log
Presence manager
Voicemail
My contacts
Sound and video
Sound management
Reduce echo
Personalize the sound
Making the Softphone ring on my speakers
Make or receive a video call
USB webcam
Calling card
Long distance
Moving
Mobile
Devices
Application QMI
Archambault Offer
BlackBerry Bold 9700
BlackBerry Bold 9700 - Démos interactives
BlackBerry Bold 9700 - free upgrade
BlackBerry Bold 9900
BlackBerry Bold 9900 update.
BlackBerry Curve 3G
BlackBerry Curve 3G - Interactive demos
BlackBerry Curve 3G update
BlackBerry Curve 9360
BlackBerry Pearl 9100
BlackBerry Pearl 9100 - Interactives demos
BlackBerry PlayBook
Archambault Offer
Downloading applications to the BlackBerry PlayBook
Initializing your BlackBerry PlayBook tablet
Blackberry Torch 9810
BlackBerry Torch 9810 update
BlackBerry Torch 9860
BlackBerry Torch 9860 update
Bluetooth accessories
Completing your mobile service activation
Garmin A50
Garmin A50 - free software update
Garmin A50 - Interactive demos
Google Nexus One
Changing the keyboard language
Google Nexus One - Interactive demos
Google Nexus One - software update
Installing a virtual keyboard in French
HTC Amaze 4G
HTC Flyer 4G
HTC Flyer 4G Android 3.2 update
HTC Panache
HTC RadarTM 4G
Huawei U3200
Huawei U3200 - interactive demos
Huawei U7519
Huawei U7519 - Interactive Demos
LG dLite
LG dLite - interactive demos
LG Optimus 2X
Temporary page LG Optimus 2X update
Update LG Optimus 2x
LG Wink
LG Wink - interactive demos
Limitations to our support
Loss and theft
Motorola SPICE
Motorola Spice - Interactive demos
Motorola XT720
Motorola XT720 - Interactive demos
Nokia 500
Nokia 5230
Nokia 5230 - Interactive Demos
Nokia C5-04
Nokia C5-04 - Interactive Demos
Nokia C7-00
Nokia C7-00 - Interactive Demos
Nokia E73
ONE TOUCH 908S
Recycling and recovery
Repairs, guarantees and warranties
Samsung C414V
Samsung C414V - interactive demos
Samsung Galaxy MiniTM
Samsung Galaxy Nexus
Samsung Galaxy TabTM 10.1 4G
Samsung Gravity 2
Samsung Gravity 2 - Interactive Demos
Samsung Gravity Touch
Samsung Nexus S
Samsung Nexus S - Interactive demos
Samsung Nexus S update
SIM Card
Supported devices
My invoice
Understanding my invoice
Paying my invoice
Viewing my invoice
Optional services
BlackBerry services
Call display and services
Call display
Call forwarding
Call waiting
Conference calls
Useful numbers
Configuration of a native email
Configuring your Android Mobile phone’s email native client
Entertainment
Downloading Android
QR Code
Videotron Portal and Mobile Store
Videotron Portal Android Application
illico mobile
Channels
Channels - Frequently asked questions
illico On Demand
illico On Demand - Frequently asked questions
Remote recorder
Remote recorder - Frequently asked questions
Internet on your mobile
Internet on your mobile - Frequently asked questions
Internet on your tablet
Internet on your tablet - Frequently asked questions
Texts Messages and multimedia
Envoi d'un SMS sur le Web
Photo and video messaging
SMS
SMS Premium
Voicemail service
Voice mail - F.A.Q.
Voice Messages by Email
Coverage and roaming
Before you leave
Information by destination
Network problem
Contact Videotron from abroad
Services and rates
Transferring my phone number and data to Videotron
Completing your mobile service activation
Transferring my current phone number to my new mobile phone
Transferring my data to my new mobile phone
Long-distance calls
Managing my account
Consulting your record of use on the Web
Configuring your Voice Messages by Email service
Resetting your voicemail password
Consulting my invoice
Sending a text message from the Web
What is the Customer Centre?
Rates
Airtime
Optional services
Notification of use
Long-distance charges
Changes to the service
Videotron's 4G Network
Mobile service guarantee
Ethics and conduct
CWTA's Code of conduite
Equipment Warranty
Exchange and Repairs
Home representative
Home representative - confirmation
how-to-register
how-to-sign-in
how-to-unify-account
Magazine Branché
Refer
Terms and conditions
test rating
TTY
Log abus sur internet
Types de plaintes
Television
Video on demand
Search in Support
Order a movie
Viewing functions
Resume viewing
My selections
Error messages
Need help ?
Contact Technical Support at:
1-877-380-2611
If you're calling from your Videotron mobile phone, just dial 611
24 hours a day
7 days a week
Other options
Chatting
Email
Services for the hearing impaired (TTY)
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