All the channels are snowy, but reception on channel 3 and channels 27 and up is fine. What should I do?
If you see a snowy image on all your channels except channel 3 and channels 27 and up, you may have a VCR connected to the TV. Be sure to do the following:
Locate the cable wire coming from the wall directly behind the TV and connect it to the “Cable In” jack.
If the problem persists, program the channels using the programming function on your TV’s menu. To find this function, see the owner’s guide for your TV.
If the problem persists after you’ve reprogrammed the channels on the TV, we advise you to have your TV checked.
Reception of channels 2, 6, 7 and 17 is not clear, and even snowy. What should I do?
If you notice a deterioration in reception on channels 2, 6, 7 and 17:
- Check whether the cable wire is firmly screwed into the wall outlet and inserted into the appropriate connector at the back of the TV or VCR.
- If the problem persists, contact technical support.
A black rectangle appears on the screen when I’m watching certain channels. What should I do?
A black rectangle on the TV screen means that your TV’s closed-caption function is activated. You must deactivate it. To find this function, see the owner’s guide for your TV.
The sound on my television keeps going off or doesn’t correspond to the image. What should I do?
Check the volume level. Make sure too that the Mute function isn’t engaged.
The SAP (Second Audio Program) function might be activated. If your remote control has a SAP or Audio button, press it to deactivate the function. Search the menus of your television for the SAP function and deactivate it.
In all cases, refer to your television’s owner’s manual.
If none of these suggestions work, please contact your television manufacturer’s technical support centre.
All the channels I get are rather snowy. What should I do?
Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
From your Videotron mobile phone, dial 611.