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FAQ - Applications GO

TVA SPORTS

  • Easy, user-friendly browsing to improve your mobile experience
  • Live television!
  • Scores, rankings and statistics from these and other sports organizations: NHL, QMJHL, NFL, MLS, CFL, BOXE, UFC, MLB, ATP, WTA and NBA
  • Special sections on the Montreal Canadiens, Impact and Alouettes
  • A personalized menu to get you the information you want, wherever you are
  • A video section so you can see it ALL
  • Expert opinions, from the experts themselves
Browsers

TVA Sports’ website is compatible with the following browsers:

  • Chrome 34 or higher
  • Firefox 29 or higher
  • Internet Explorer 8 or higher (PC only)
  • Safari 7 or higher
  • TVA Sports is compatible with the Chrome and Safari mobile browsers
  • Browsers that are not supported: Opera, Linux, etc.
Operating systems
  •  iOS, version 7.0 or higher
Mobile/Tablet
  • Android OS, API 15, version 4.0.4 (Ice Cream Sandwich) or higher
Download the app from the App Store or Google Play, or access the website at: www.tvasports.ca.
By creating a TVA Sports user account and logging in.
Then, enter your unique subscription information to watch live TV.

 

TVA SPORTS HOCKEY

It’s an app that’s going to change the way you watch hockey! You’re never going to see hockey the same way again!
Don’t just watch the games live—watch them again and again on TVA Sports thanks to our multiple-angle playbacks. You be the director—choose the playback you want and cheer on that game-changing feint, goal or save!

 

During the NHL games broadcast on TVA Sports, you can stop and rewind any play simply by visiting the app’s interactive section.
Have fun with the interactive games and share your know-how with other sports enthusiasts, or share your opinion via the live chat that takes place during every NHL game.

Multiple-angle playbacks of some NHL games.

 
Easy access to important stats throughout the game:

  • How many shots did your favourite player make during the first period?
    You’re only one click away from the answer!
  • From where did your favourite team take their shots?
    Check out the shot map to find out! 
  • Where in the opponent’s net did the puck land? Now you can find out!
  • Want to compare stats of two different players throughout the game? No problem!
Browsers

TVA Sports’ website is compatible with the following browsers:

  • Chrome 34 or higher
  • Firefox 29 or higher
  • Internet Explorer 8 or higher (PC only)
  • Safari 7 or higher
  • TVA Sports is compatible with the Chrome and Safari mobile browsers
  • Browsers that are not supported: Opera, Linux, etc.
Operating systems
  • iOS, version 7.0 or higher
Mobile/Tablet
  • Android OS, API 15, version 4.0.4 (Ice Cream Sandwich) or higher
Download the app from the App Store or Google Play, or access the website at: www.tvasports.ca.
By creating a TVA Sports user account and logging in.
Then, enter your unique subscription information to watch live TV.

 

NHL CENTRE ICE ROGERS

Features

  • LIVE Game Videos (up to 1,230, depending on the market) 
  • Full Length Replays 
  • Condensed Frame Replays  
  • 800+ Classic Games  
  • In-Game Video Highlights 
  • Post-Game Video Highlights  
  • LIVE Radio Broadcast (Home or Away audio feeds)  
  • Watch Games on all major platforms (Home or Away broad vast feeds)   
  • LIVE chat   
  • Stats and Standings 
  • Photo Galleries
  • Ice TrackerTM & Play-by-play 
  • LIVE Scorecard

 

TVA – National Games only

  • TVA Sports national games will be broadcast on all available Rogers GameCentre LIVE™ platforms (desktop, smartphones, tablets, gaming consoles and CE devices). 
  • All TVA sports national games will be broadcast in a ‘freeview’ from Oct 8 – Nov 7, 2014. Starting on Nov 8, 2014, TVA games will be authenticated to TV subscriptions. 
  • RGCL will give users an option to select their TV provider. Based on the selection, the app may require additional credentials and data from users to complete the eligibility check; i.e. to ensure that the customer has an active TVA Sports 1 or a TVA Sports 1 and 2 subscription with their TV service provider. 
  • TVA sports subscriptions will not be sold within RGCL. Users who are ineligible to receive TVA content will be requested to contact their TV provider to sign up for a TVA sports subscription.
Browsers

NHL® GameCentre LIVE™ is compatible with the following browsers:

  • Chrome 16 or later
  • Firefox 14 or later
  • Internet Explorer 8 or later (PC only)
  • Safari 5 or later
  • NHL® GameCentre LIVE™ is not compatible with mobile browsers
  • Not supported: Opera, Linux, etc.  NHL® Game Center LIVE™ is compatible with the following browsers:
  • Chrome 16 ou version plus récente
  • Firefox 14 ou version plus récente
  • Internet Explorer 8 ou version plus récente (PC seulement)
  • Safari 5 ou version plus récente
  • NHL® Game Center LIVE n’est pas compatible avec les navigateurs mobiles
  • Non compatible : Opera, Linux, etc.

Mobile Devices

NHL® GameCentre LIVE™ is compatible with the following devices:

  • Devices equipped with Android 4 or later
  • Devices equipped with iOS 6.0 or later  NHL® Game Center LIVE is compatible with the following devices:
  • Devices equipped with Android 4 ou version plus récente
  • Devices equipped with iOS 6.0 ou version plus récente
Platforms

NHL® GameCentre LIVETM requires:

  • Windows XP or later
  • MAC OS X: 10.5.6 or later  NHL® Game Center LIVE™ requires:
  • Windows XP ou version plus récente
  • Mac OS X 10.5 ou version plus récente
Free to download. A subscription is necessary to view any content. On top of this subscription, a subscription to TVA Sports 1 and TVA Sports 1 and 2 is needed to view games that are broadcast on TVA Sports 1 and 2 on this platform.

 

SUPER ÉCRAN GO

  • Watch your favourite movies and series from wherever you want. Quickly access all content, including hundreds of Hollywood hit movies, whenever and wherever you want, throughout Canada. You’ll never miss out on any of the action!
  • Pause and resume viewing whenever you want. For example, you can pause what you’re watching on your iPad and pick up exactly where you left off with your iPhone.
  • Personalize your app. Create a personalized viewing list that lets you watch your favourite movies and series. Addicted to a series? Simply add it to your viewing list and the next time a new show airs, we’ll add it for you.
  • Set up parental controls and create profiles for every family member. This way your children won’t have access to any inappropriate content and everyone will be able to generate their own viewing list.
  • Get HD videos with devices that offer closed captioning for the hearing impaired.
Browsers
  • Chrome 16 or higher
  • Firefox 14 or higher
  • Internet Explorer 8 or higher (PC and Mac)
  • Safari 5 or higher (PC and Mac)
  • TMN GO is not compatible with mobile browsers, or with Opera, Linux, etc
Mobile devices
  • 2nd generation iPad or higher
  • iPad Mini (2012 and 2013 models)
  • iPhone 3GS or higher
  • 4th generation iPod Touch or higher
  • iOS 6.0 or higher
Operating systems
  • Windows XP or higher
  • Mac OS X 10.3 or higher
  • iOS 5.0 or higher
Super Écran GO is free for Videotron customers subscribed to Super Écran ou Cinépop.

Go to superecrango.ca or download the Super Écran GO app from the App Store.

 

Download is free. Anyone can learn about or download the app and everyone can visit the website and watch free content, as well as view trailers on what’s playing now, or find out what’s to come.

It’s simple—once the Super Écran GO app is open you’ll be prompted to enter your username “Videotron/illico Web” (it’s your email address) on the app’s Videotron sign-in page.

 

  • Once you subscribe to Super Écran or Cinépop and link your TV account to your online “Videotron” profile, it can take up to 24 hours for Super Écran GO app content to become available.
  • Once you’ve opened a session in the TMN GO app, authentication remains valid for a period of 30 days.
  • Only five devices can be registered under the same account and only two users per account can watch Super Écran GO content at the same time.
  • Only the main account holder can open a Super Écran GO session, thus allowing them to set up parental controls and create sub-profiles for other family members.

 

For more information, visit the Super Écran GO FAQ page at: http://www.superecrango.ca/about/faq.

 

TMN GO

TMN GO is a Bell Media app that allows Videotron customers to view on-demand content from TMN, HBO Canada and TMN Encore (formerly Mpix) on their computer or iOS mobile device (iPhone, iPod Touch and iPad) or Android devices.

With TMN GO you have access to a content catalogue of over 1,000 titles—that’s more than 1,200 hours of your favourite movies and series. Top quality TV content, available all in one place. With TMN GO you’ll never run out of things to watch.  
  • Watch your favourite movies and series from wherever you want. Quickly access all content, including hundreds of Hollywood hit movies, whenever and wherever you want throughout Canada. You’ll never miss out on any of the action!  
  • Pause and resume viewing whenever you want. For example, you can pause what you’re watching on your iPad and pick up exactly where you left off with your iPhone. 
  • Personalize your app. Create a personalized viewing list that lets you watch your favourite movies and series. Addicted to a series? Simply add it to your viewing list and the next time a new show airs, we’ll add it for you.  
  • Set up parental controls and create profiles for every family member. This way your children won’t have access to any inappropriate content and everyone will be able to generate their own viewing list.   
  • Get HD videos with devices that offer closed captioning for the hearing impaired.
Browsers 
  • Chrome 16 or higher 
  • Firefox 14 or higher
  • Internet Explorer 8 or higher (PC and Mac)
  • Safari 5 or higher (PC and Mac)
  • TMN GO is not compatible with mobile browsers, or with Opera, Linux
Mobile devices
  • iPhone 3GS or higher
  • 3rd generation iPod Touch or higher
  • All iPad tablets, including iPad Mini (iOS 5 or higher) 
  • Android 4 or higher 
  • Xbox 360
  • Samsung Smart TV and Blu-ray players (2012 and 2013 models)
  • Windows 8.1 platform (tablets and computers)

Operating systems
  • Windows XP or higher
  • Mac OS X 10.3 or higher
  • iOS 5.0 or higher
TMN GO is free for Videotron customers subscribed to The Movie Network or TMN Encore (Mpix).
Go to tmngo.ca. iOS users can also download the TMN GO app from the App Store, Android users from the Google Play Store and Samsung Smart TV users from the Xbox 360 app store or via Smart Hub.   

Download is free. Anyone can learn about or download the app and everyone can visit the website and watch free content, as well as view trailers on what’s playing now, or find out what’s to come. 
It’s simple—once the TMN GO app is open you’ll be prompted to enter your username “Videotron/illico Web” (it’s your email address) on the app’s Videotron sign-in page.  
  • Once you subscribe to TMN or TMN Encore and link your TV account to your online “Videotron” profile, it can take up to 24 hours for TMN GO app content to become available.
  • Once you’ve opened a session in the TMN GO app, authentication remains valid for a period of 30 days.
  • Only five devices can be registered under the same account and only three users per account can watch TMN GO content at the same time.
  • Only the main account holder can open a TMN GO session, thus allowing them to set up parental controls and create sub-profiles for other family members.
For more information, visit the TMN GO FAQ page at: http://www.tmngo.ca/.

 

GLOBAL GO

The Global Go app gives you access to some full seasons of content, so you can catch up any time.

Browsers
  • Chrome 16 or later
  • Firefox 14 or later
  • Internet Explorer 8 or (PC only)later 
  • Safari 5 or later
  • Not supported: Opera, Linux, etc., and mobile browsers
Mobile devices
  • iPhone 3GS or later
  • 3rd generation iPod Touch or later
  • All iPad tablets, including iPad Mini (iOS 5 or later)
  • Android 4 or later
  • Xbox 360
  • Samsung Smart TV and Blu-ray players (2012 and 2013 models)
Operating systems
  • Windows XP or later   
  • Mac OS X 10.3 or later
  • iOS 5.0 or later
The app is free to download. The content is available with your TV subscription.
Go to www.globaltv.com. iOS users can also download the Global Go app from the App Store, and Android users from the Google Play Store.
Once you have downloaded the app from the app store, just start watching! Accessing the content requires logging in with the same username and password you use for your TV Service Provider account. Live TV also requires a login.

We currently limit the number of logins to five per account.

For more information, go to http://www.globaltv.com/FAQ/#GlobalGoApp

 

STINGRAY MUSIQUE

  • Get all your music channels and more.
  • Like, unlike or skip songs and easily select your favourite channels.
  • Authenticate instantly with audio signal recognition from your TV provider or a single log in (TV subscription required).
  • Sign in using your Facebook account.
  • Listen to expertly curated music channels, latest releases and chart-topping artists.
  • No ads, no talk. Just great music.


Mobile devices

  • iOS
  • Android 

Operating systems

  • iOS 6.0 and higher
  • Android 2.3.3 and higher
  • Sign in with an existing account or create a new one using your email or Facebook account.
  • Authenticate instantly with audio signal recognition or a single log in from your TV provider.
  • Listen to your favourite music channels!
WWE NETWORK
  • 12 pay-per-view wrestling events, including Royal Rumble, WrestleMania, SummerSlam and Survivor Series;
  • All-day scheduled and live programming, plus loads of on-demand content;
  • Original series like The Monday Night War and WWE Countdown;
  • Live action, reality shows and documentaries. 
Windows

 Operating System       Processor RAM  VRAM  Browsers  Plugins 
 Windows 8, Windows 7, Windows Vista  Intel® Pentium® 4 2.33GHz (or equivalent)  256MB  64MB  Internet Explorer 9.x (or higher), Firefox 19.x (or higher), or Google Chrome 25.x (or higher)  Adobe Flash Player 11.9 (or higher)

Apple

 Operating System Processor  RAM  VRAM  Browsers  Plugins 
OSX 10.7.x or 10.8.x PowerPC® G5 1.8GHz or IntelCore® Duo 1.5GHz  512MB  64MB  Safari 5.x (or higher),Firefox 19.x (or higher), Google Chrome 25.x (or higher)  Adobe Flash Player 11.9 (or higher)

Mobile
  • Android: 2.3.3 or higher
  • iOS: 6.0 or higher
Access to the app and website is free, but you must be subscribed to the WWE Network channel in order to view on-demand and live content. 
To access WWE Network content you must create a WWE account and then log in using your Videotron access codes (your Customer Centre username and password). A subscription to the WWE Network channel is required.   

TREEHOUSE
The Treehouse Video app is an iOS and Android application that lets you watch shows from the Treehouse channel live or on demand.
Mobiles
 Devices  Resolutions  Operating systems
 iPhone 6  1334x750  iOS 8+
 iPhone 6 Plus  1920x1080  iOS 8+
 iPhone 5s  1136x640  iOS 7+
 iPhone 4s  960x640  iOS 7+
 LG Nexus 4  1280x768  Android 4.2.2+
 Samsung Galaxy S4  1920x1080  Android 4.2.2+
 Samsung Galaxy S4 Mini  800x480  Android 4.1+
Tablets
 Devices  Resolutions  Operating systems
 iPad 3  2048x1536  iOS 7+
 iPad Air  2048x1536  iOS 7+
 iPad Mini  1024x768  iOS 7+
 iPad Mini Retina  2048x1536  iOS 7+
 Kindle Fire HD (3rd Gen)  1280x800  Android 4.2.2+
 Google Nexus 7  1920x1200  Android 4.2.2+
 Google Nexus 10  2560x1600  Android 4.2.2+
 Samsung Galaxy Note 8  1280x720  Android 4.2.2+
 Samsung Galaxy Tab 2  1280x800  Android 4.2.2+
You can get the app for free on the App Store and Google Play.
Once you’ve downloaded the app from the App Store or Google Play, simply enter your Videotron Customer Centre username and password to log in.

DISNEY JR
What is the Disney Jr App?
The YTV App is a Video On Demand applications created for iPad, iPhone, iPod Touch, and Android devices. They provide your YTV shows as well as access to live content.
What advantages are there for the Disney Jr app?
• FREE with your YTV subscription
• The best of YTV on your tablet or mobile device!
• Full-length episodes on demand – or you can watch the channel live
Which devices are compatible with the YTV App?
Handsets
Handsets Apple : iOS 7+
Handsets Android : Android 4.1 +
 
Tablets
Apple Tablets : iOS 7+
Android Tablets : Android 4.2.2 +
How much do the YTV app cost?
The applications are free. You need to be a YTV subscriber via your television provider to be able to watch any content.
How do I access the YTV app online?
Not available online. Only via applications
What are the viewing restrictions?
The Viewing is restricted to Canada.


LA CHAÎNE DISNEY

La chaîne Disney app is a Video On Demand application created for iPad, iPhone, iPod Touch, and Android devices. It lets you watch live and on-demand La chaîne Disney content.
  • It’s free with your La chaîne Disney subscription
  • You get the best of the La chaîne Disney on your tablet and mobile device
  • You can enjoy full-length live and on-demand episodes
Mobile phones

 Devices  Resolutions  Operating systems
 iPhone 6S  1334x750  iOS 9+
 iPhone 6S Plus  1920x1080  iOS 9+
 iPhone 6  1334x750  iOS 8+
 iPhone 6 Plus  1920x1080  iOS 8+
 iPhone 5s  1136x640  iOS 7+
 iPhone 4s  960x640  iOS 7+
 LG Nexus 4  1280x768  Android 4.2.2+
 Samsung Galaxy S4  1920x1080  Android 4.2.2+
 Samsung Galaxy S3 Mini  800x480  Android 4.1+
 LG G3  4160x3120  Android v.4.4.2 (KitKat)
 Google Nexus 5  1920x1080  Android 5.0 Lollipop
 Google Nexus 6  2560x1440  Android 5.0 Lollipop
 Alcatel Onetouch Idol 3  4128x3096  Qualcomm MSM8939 Snapdragon 615
 ZTE Grand X 2  3264x2448  Android 4.1 (Jelly Bean) Intel Atom Z2580


Tablets

 Devices  Resolutions  Operating systems
 iPad 3  2048x1536  iOS 7+
 iPad 4  2048x1536  iOS 8+
 iPad Air  2048x1536  iOS 7+
 iPad Mini  1024x768  iOS 7+
 iPad Mini Retina  2048x1536  iOS 7+
 iPad Pro  2732 x 2048   iOS 9+
 Kindle Fire HD (3rd Gen)  1280x800  Android 4.2.2+
 Google Nexus 7  1920x1200  Android 4.2.2+
 Google Nexus 10  2560x1600  Android 4.2.2+
 Samsung Galaxy Note 8  1280x720  Android 4.2.2+
 Samsung Galaxy Tab 2  1280x800  Android 4.2.2+
 Nexus 6  2560x1440  Android 5.0.1
 Google (HTC) Nexus 9  2048x1536  Android 5.0.1 
The application is free. However, you need to be  subscribed to La chaîne Disney to be able to watch La chaîne Disney content.
The applications are not available online. They are only available via the applications
Once you have downloaded the app (on the App store or Google Play), enter your Videotron Customer Centre username and password and start watching! 
Viewing is limited to Canada. Up to 5 devices can be configured at once.


YTV
What is the YTV App?
The YTV App is a Video On Demand applications created for iPad, iPhone, iPod Touch, and Android devices. They provide your YTV shows as well as access to live content. 
What advantages are there for the Disney Jr app?
- FREE with your YTV subscription
- The best of YTV on your tablet or mobile device!
- Full-length episodes on demand – or you can watch the channel live
Which devices are compatible with the YTV App?
Handsets
Handsets Apple : iOS 7+
Handsets Android : Android 4.1 +
 
Tablets
Apple Tablets : iOS 7+
Android Tablets : Android 4.2.2 +
How much do the YTV app cost?
The applications are free. You need to be a YTV subscriber via your television provider to be able to watch any content.
How do I access the YTV app online?
Not available online. Only via applications
How do I open the YTV App?
Once you have downloaded the app via the different app stores (App store or Google Play), just start watching! The content requires a log in username and password associated with your TV Service Provider account. Live TV also requires a log in.
What are the viewing restrictions?
The Viewing is restricted to Canada.
Has this article answered your questions?
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