Support to get the most out of your TV service

All the information you need to easily browse and search for content, use the different watching modes available, learn about many practical features, and resolve some issues yourself.

New Helix TV user?

See everything you can do with your Helix equipment in our easy-to-use Starter Guide.

Frequently asked questions about using TV service

No. You have to be pressing on the voice remote’s Microphone button for it to pick up a voice command. There’s nothing to worry about!

Voice command enables you to perform a wide range of operations such as browsing the Helix TV platform, searching for content, controlling and setting up your terminal, managing viewing and recording, changing channels, and launching apps. Your command can be a single word or a sentence, and you don’t have to change the way you talk.

Simply use the voice command “Help” to bring it up. You will find tips on how to view similar content, delete recordings, search for trending content, and more.