Support
box-sousmenu-top
box-sousmenu-bottom
Simplified remote

Illico TV new generation

The simplified remote control was designed to work with the illico New Generation Terminal.

This remote control offers only basic features, making it quick and easy to use. 

It does not replace the one that came with your Terminal and it is compatible with all New Generation Terminals.

Interactive apps (Program Guide, Video On Demand, Search) are not available.

For more advanced features, use the main remote control.

The button EXIT allows you to exit interactive screens.
Before programming your remote control
Your simplified remote control is programmed to automatically work with your illico Terminal.

To avoid any complications, we recommend that you program both your main remote and simplified remote to control the volume on your TV.

To do so, program your simplified remote according to the instructions below, after which you will be able to:

  • Simultaneously turn on your TV and Terminal by pressing POWER
  • Control TV volume
  • MuteTurn the sound on and off by pressing

Programming your remote control
Start by placing the batteries inside your simplified remote control.

There are two ways of programming your simplified remote:
Quick programming
  • Turn on your TV.
  • Press and hold the button SET until the red light blinks twice, then release.
  • Enter 9-9-1 (the red light will blink twice).
  • Press CH+ several times until the TV turns off.
  • Once the TV is off, press SET to confirm programming.
Programming by code

If you are unable to program your simplified remote using the codes listed in the User Guide, go to the supplier’s website: http://urcsupport.com. 
FAQ
Even though the simplified remote is compatible with all Videotron Terminals, certain buttons (such as  Image1 and Image3 ) only work with illico New Generation Terminals:

  • Image3 allows you to add or remove a favourite channel
  • Image1 lets you to activate or deactivate described video

In order to use the above buttons, you must purchase one of the following Terminals:

  • illico HD intégré (CISCO 4642 [T90], Samsung SMT-C6340 [T92]) 
  • Enregistreur HD intégré (CISCO 8642 [T91], Samsung SMT-C8340 [T93])
  • Enregistreur HD X8 (Explorer 9887 [T94])
  • Enregistreur illico 4K Ultra-HD (SAMSUNG 6340 [T95])

For customers who selected illico 1 when accessing the Support page: Described video is not available for illico First Generation. Contact Videotron to find out what your options are.


  1. 1. Make sure your Terminal’s cable is properly plugged in.
  2. 2. Using your TV remote, make sure that the MUTE feature hasn’t inadvertently been activated.
  3. 3. Using your TV remote, turn the volume of your TV up.
4. Make sure the volume on your Terminal is at its highest.

  • For customers subscribed to illico New Generation: Make sure that the sound settings on your TV have been properly configured.
    • Using your main Videotron remote, press the MENU button.
    • In the My illico section, select Settings and Applications, then select Settings.
    • Next, go to Equipment Settings and select the following options: Volume Control and On the Terminal.
  • For customers subscribed to illico First Generation: Using your main remote control, set the volume to max (VOL+ button).

  1. 5. Make sure that both your simplified remote and main remote are programmed to control the volume on your TV.
  2. 6. If the problem persists, use your simplified remote to change Volume Block from your Terminal to your TV:

    • Press and hold the SET button until the red light blinks twice, then release.
    • Enter 9-9-3 (the red light will blink twice). Attention: If the remote has not yet been programmed to your TV, the red light will emit a single long flash.
    • Press on the 2 button (the red light will blink twice).  




    The simplified remote must be no further than 4.5 m (15 ft.) from your Terminal. Make sure that nothing is obstructing the front of the Terminal. 

    Once the simplified remote has been programmed, point it towards your TV to power it on or off (POWER) and to adjust the volume (VOL +/-). 


    Make sure the batteries are working. 


    The simplified remote is a complementary remote. It allows you to use basic features but does not let you access the main menu. Use your main remote to browse the menu. 

    Yes. Read the Program Your New Simplified Remote Control section of the User Guide. 
    Has this article answered your questions?
    Yes
    No

    Need help? Contact Technical Support
    Services for the
    hearing impaired (TTY)
    1-877-380-2611
    From your Videotron mobile phone, dial 611.
    24/7
      

    box-bg-top-247
    box-bg-bottom-247
    box-bg-top-247
    box-bg-bottom-247