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Video on demand

Order a movie

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Your selection : illico TV first generation
Illico TV first génération
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Your selection : illico first generation updated
Updated Illico TV first generation
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Your selection : illico new generation
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Illico nouvelle génération
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NEW! We’re updating illico New Generation

What’s new:

illico On Demand’s search interface.

  • The appearance of the service has been improved.
  • The categories featured in the main menu, an overview of the sub-categories and the features relating to the illico On Demand service will all appear on the homepage. These are represented by their respective logos in the toolbar at the top of the page. (“Resume Viewing,” “My Selection,” “Search”).
  • Access to categories and sub-categories is faster thanks to improvements made to the menu search tool.
  • The content page is clearer.
  • All formats (SD, HD) and versions (FR, EN) of a title are grouped together on one page and can be selected using the remote control.

Search tool

  • Searching for content is now easier as it’s done directly in the illico On Demand interface. Users can continue to access the Program Guide search feature from channel 905.

What hasn’t changed:

Programmes

  • Types of programmes on offer will remain the same (movies, shows, musical shows, on-demand channels). It’s possible that some menus have been changed, but this will have no impact on the types of programmes offered.

Features

  • It’s still possible to resume viewing content within the set rental period. Users can continue to resume viewing content online, or on their tablet or  mobile, when said content is labelled “3 screens.”
  • It’s still possible to place a movie or show into the “My Selection” section to watch it at a later time.
  • Parental Control: adult content remains blocked at all times and requires a Parental Control PIN to access it. Users can continue to manage their PIN in “General Settings.”
  • The Parental Control PIN will still be required when adult content is placed in the “Resume Viewing” or “My Selection” sections.
  • The function of the buttons on your remote control remain the same.

Settings

  • Language: The new interface will retain the same language that was selected initially.
  • The Order PIN will remain the same after the update.
  • The Parental Control PIN will remain the same after the update.

illico service and features that are accessible from outside the illico On
Demand interface

  • While the tool used to search for content is now integrated in the illico On Demand interface, the Program Guide search tool is still accessible from channel 905.

Follow these steps to order a movie:

1) Go to channel 900.
2) Choose a category, a sub-category or a title, then select OK/SELECT after each choice.
3) When you’ve chosen a title, make sure the ORDER button is highlighted then select OK/SELECT after each choice.
4) Choose the movie version and format that you’d like.

 

Order a movie

 

Confirming your order

5) Select the ORDER button or press PLAY on your remote.

 

Order confirmation

 

6) Enter your PIN (Personal Identification Number), then select OK/SELECT again (go to the Order PIN section for more information).

 

Note: If you haven’t set up your own PIN, the default PIN is “0000.”
You can watch the movie as many times as you like during the rental period.

 

Cancelling an order

Note that once you’ve entered your PIN to confirm your order you will no longer be able to cancel your order.

 

Order PIN

You need a PIN to order content via illico On Demand. The default PIN on all terminals is “0000.” It’s important to replace it with a personalized PIN right away so as to be able to control what orders are made from your Terminal.

 

Note: The Order PIN is different from the Parental Control PIN. The latter is for accessing sections that contain adult content, and to unblock content listed in the “Resume Viewing” and “My Selection” sections when Parental Control is activated. The Order PIN is required when ordering content.

 

How to change your Order PIN:

1) Press twice on the SETTINGS button on your remote. A menu titled “General Settings” will appear.
2) Using the arrow buttons on your remote, select ORDER: PIN, then press SELECT.
3) Press SELECT a second time once the CHANGE option is highlighted.
4) Enter your current PIN (if you have never changed it, the default PIN is “0000”).
5) Now enter your new PIN, then enter it again to confirm. 


ATTENTION:
Make a note of your personalized PIN. If you activate your PIN but you forget it, it will be impossible to change it from your illico Terminal. You’ll need to call Videotron’s Technical Support team to have it reset. Only the account holder is authorized to reset the PIN.

 

If your PIN has been changed but hasn’t yet been activated, it’s still possible to create a new one by pressing twice on the SETTINGS button. (Please go to the Order PIN section for more information).

 

The Adult Movies section offers programming designed exclusively for viewers aged 18 and over. Images of a sexual nature appear beside each movie synopsis.

 

The Parental Control PIN is now required to access this content.

 

IMPORTANT
Your Terminal comes equipped with a default Blocking PIN that is always “0000.” Go to the “Parental Control PIN” section for more information. For a higher level of security, we recommend that you create a Parental Control PIN that is different from your Order PIN.

 

Note:
Even if the Parental Control PIN is disabled, it is still required to access the adult content section as well as content of a similar nature that have been added to your “Resume Viewing” and “My Selection” lists. Adult content that is displayed in these sections will be represented by a neutral icon. It’s also possible to create a Parental Control rule that will include channels, broadcasting times and show ratings.

 

ATTENTION:
If you forget your PIN, it will be impossible to change it from your illico Terminal. You will need to call Videotron’s Technical Support team to have it reset. Only the account holder is authorized to reset the PIN.

 

Parental Control PIN

Parental Control lets you block access to the entire programming of a channel or specific shows depending on their rating or time of broadcast. It is also required to access content of a sexual nature in the Adult Movies section.

 

We recommend that you activate the Parental Control Personal Identification Number (PIN) and change it.

 

Activating the Parental Control PIN

1) Press twice on the SETTINGS button on your remote. A menu titled “General Settings” will appear.
2) With the arrow buttons on your remote, select BLOCKING: PIN in the left-hand menu then press once on SELECT. Once ACTIVATE appears, press SELECT a second time.
3) Enter your new PIN and confirm.
4) Press the EXIT button on your remote.

 

Changing the Parental Control PIN

1) Press twice on the SETTINGS button on your remote. A menu titled “General Settings” will appear.
2) Using the arrow buttons on your remote, select BLOCKING: PIN in the left-hand menu and press once on SELECT. Once CHANGE appears, press SELECT a second time.
3) Enter your current PIN. If it has never been changed, the default PIN will be “0000.”
4) Enter your new PIN and confirm.
5) Press the EXIT button on your remote.

 

Disabling the Parental Control PIN

1) Press twice on the SETTINGS button on your remote. A menu titled “General Settings” will appear.
2) Using the arrow buttons on your remote, select BLOCKING: PIN in the left-hand menu and press once on SELECT. Once DISABLE appears, press SELECT a second time.

3) Enter your current PIN.
4) Press the EXIT button on your remote.

 

ATTENTION:
If you forget your newly activated PIN, it will be impossible to change it from your illico Terminal. You will need to call Videotron’s Technical Support team to have it reset. Only the account holder is authorized to reset the PIN.

 

If your PIN has been changed but has not yet been activated, it is still possible to create a new one by pressing twice on the SETTINGS button.

 

Parental Control PIN – Show ratings

Parental Control lets you block access to the entire programming of certain shows depending on their rating. Attention: to block adult content, it is imperative that you choose one of the following ratings: NR, Adult, R, TV-MA, All.

 

Follow these steps to block content with specific ratings:


1) Press twice on the SETTINGS button on your remote and select BLOCK: RATINGS.
2) Enter your PIN.
3) Choose the rating you would like to block access to and press SELECT. A padlock will appear (to disable it, press SELECT a second time).
4) Confirm by pressing the yellow triangle marked with an “A” on your remote.
5) Press the EXIT button on your remote.

 

Parental Control PIN – Channels

Parental Control lets you block access to a channel’s entire programming. All you need to do is program it by preselecting it. Attention: Simply activating Parental Control is not enough. It is imperative that you choose a channel for it to be blocked.

 

Follow these steps to block channels:


1) Press twice on the SETTINGS button on your remote and select BLOCK: CHANNELS.
2) Enter your PIN.
3) Choose the channel that you wish to block and press SELECT. A padlock will appear (to disable it, press SELECT a second time).
4) Confirm by pressing on the yellow triangle marked with an “A” on your remote.
5) Press the EXIT button on your remote.

Parental Control PIN – Broadcasting times

Parental Control lets you block access to a channel’s entire programming or to certain shows depending on when they air. Attention: Simply activating Parental Control is not enough. It is imperative that you choose a broadcasting time for that content to be blocked.

 

Follow these steps to block specific broadcasting times:


1) Press twice on the SETTINGS button on your remote and select BLOCK: TIME.
2) Enter your PIN.
3) Choose the day by pressing SELECT, choose the start time and end time by pressing SELECT.
4) Confirm by pressing the yellow triangle marked with an “A” on your remote.
5) To delete blocked timeslots, press the red button marked with a “C” on your remote.
6) Press the EXIT button on your remote.

 

Viewing features

Watch movies on demand just like with a DVD player or VCR. The illico remote has the same symbols that you’ll find on these devices so controlling the movie that you watch is done in the same way. When you press those buttons a menu will appear on-screen to help you understand what you’re doing.

 

FAQ : Updated illico TV first generation
 

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Need help? Contact Technical Support
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hearing impaired (TTY)
1-877-380-2611
From your Videotron mobile phone, dial 611.
24/7
  

 

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