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Video on demand

Presentation and order a movie

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How to order a movie?

 

To order a movie, please follow these steps:

  • Slide your remote control button to VOD mode.
  • Choose a category, sub-category, or specific title and press the SELECT button after each choice.
  • Move the arrows to highlight the ORDER button, then press SELECT.
  • Enter your PIN, then press SELECT again. Please refer to the Purchase: PIN section for further information.
  • Select the CONFIRM button on the screen, or press the PLAY button on your remote control.
  • You can view the movie as many times as you like for as long as the rental period is in effect. 

Cencelling a previously ordered movie

 

Please note that it is impossible to cancel an order once you have selected the BEGIN VIEWING button, or once you have pressed the PLAY button on your remote control.

 

Purchase PIN

 

A PIN (Personal Identification Number) is required to order a Video On Demand movie or show. The default PIN on all terminals is "0000." It is important to personalize this PIN as soon as possible to ensure you have complete control over any orders made from your terminal.

 

How to change your purchase PIN:

  • Press the SETTINGS button on your terminal remote control twice. The General Settings screen will appear.
  • Using the arrows, select the PURCHASE: PIN option on the screen, then press SELECT.
  • Press SELECT a second time when the CHANGE option is highlighted.
  • Enter your current PIN (if you’ve never changed it, the default PIN should still be "0000").
  • Next, enter your new PIN. Enter it a second time to confirm your choice.   
  •  

CAUTION :
If you forget your new PIN, you will not be able to change it from your terminal. You will have to call Videotron’s technical support to have it reset. The account holder is the only person authorized to make such a request.

 

"Adult movies - Torrid" section

 

The adult section contains programming exclusively for adults 18 and over. Explicit posters are displayed with movie descriptions.

 

NEW :
The parental control PIN (Block PIN) is now required to access this content.

 

IMPORTANT :
Your terminal has a default Block PIN (0000). We recommend that you change this PIN. Please refer to the Block PIN - Parental Control section for more information.
For added security, we also recommend having a parental control PIN that is different from the order PIN.

 

CAUTION :
If you forget your new PIN, you will not be able to change it from your terminal. You will have to call Videotron’s technical support to have it reset. The account holder is the only person authorized to make such a request.

 

Block PIN - Parental Control

 

Parental control lets you block access to all of a channel’s programming, or only certain shows, depending on their rating or broadcast time. It is also required in order to access the explicit content of the "Adult movies - Torrid" section.

We recommend activating and changing the parental control Block PIN (personal identification number).

 

Activating the Block PIN

  • Press the remote’s SETTINGS key twice. A menu entitled "General Settings" will pop up.
  • Using the arrows on the remote, select BLOCK: PIN from the menu on the left and press SELECT once. When ENABLE is highlighted, press SELECT a second time.
  • Enter and confirm your new PIN.
  • Press the EXIT button on the remote. 

 

Changing the Block PIN

  • Press the remote’s SETTINGS key twice. A menu entitled "General Settings" will pop up.
  • Using the arrows on the remote control, select BLOCK: PIN from the menu on the left and press SELECT once. When CHANGE is highlighted, press SELECT a second time.
  • Enter your current PIN. If it has never been changed, the default PIN is 0000.
  • Enter and confirm your new PIN.
  • Press the EXIT button on the remote. 

 

Desactivating the Block PIN

  • Press the remote’s SETTINGS key twice. A menu entitled "General Settings" will pop up.
  • Using the arrows on the remote, select BLOCK: PIN from the menu on the left and press SELECT once. When DISABLE is highlighted, press SELECT.
  • Enter your current PIN.
  • Press the EXIT button on the remote. 

 

CAUTION :

If you forget your new PIN, you will not be able to change it from your terminal. You will have to call Videotron’s technical support to have it reset. The account holder is the only person authorized to make such a request.

 

Block PIN - Program types (rating)

 

Parental control lets you block access to the entire programming of some shows based on their rating. Attention: to block graphic adult content, you must choose one of the following types: NR, Adult, R, TV-MA, All. Follow these steps to block program types:

  • Press the remote’s SETTINGS button twice, and select BLOCK: RATING.
  • Enter your personal identification number (PIN).
  • Select the rating you want to block and press SELECT. A padlock icon will pop up (to deactivate it, press SELECT again).
  • Confirm your selection by pressing the yellow triangle marked with an "A" on your remote.
  • Press the EXIT button on the remote.

 

Block PIN - Channels

 

Parental control lets you block access to the entire programming of a particular channel. Just preselect the channel to program it. Attention: activating parental control is not enough; you’ll have to select a channel for it to be blocked.

 
Follow these steps to block channels:

  • Press the remote SETTINGS button twice, and select BLOCK: CHANNELS.
  • Enter your PIN.
  • Select the channel you want to block and press SELECT. A padlock icon will pop up (to deactivate it, press SELECT again).
  • Press the yellow triangle marked with an "A" on your remote to confirm your selection.
  • Press the EXIT button of the remote.

Block PIN - Viewing time

Parental control allows you to block access to a specific channel’s entire programming or only to certain shows, depending on their broadcast time. Attention: activating the parental control is not enough; you’ll have to select a viewing time for it to be blocked.

 
Follow these steps to block viewing times:

  • Press the remote SETTINGS button twice, and select BLOCK: TIME NEW.
  • Enter your PIN.
  • Select the day by pressing SELECT; select the start and stop times by pressing SELECT.
  • Press the yellow triangle marked with an "A" on your remote to confirm your selection.
  • To delete blocked "hours," press the red button marked with a "C" on your remote.
  • Press the EXIT button on the remote. 
     
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