The illico App is compatible with Android 4.4+ and iOS 9+.
In order to offer customers an optimal experience, certain functionalities have been redesigned. The proper functioning of the illico App and the intuitive interface require an up-to-date operating system.
With the illico App, you can program your recordings as well as consult and manage your list of recordings on all your illico Terminals (first generation and New Generation). However, the recordings made with your illico Terminal are not accessible with the illico App.
High definition (HD) is a display quality that allows for exceptional image clarity. It provides a resolution of up to 720p, which allows you to watch HD channels and on-demand content such as HD movies.
When a channel or other content is offered in HD, HD viewing is possible if all of the following conditions are met:
By default, content is broadcast in HD in the tablet version of the illico App and in SD in the mobile version of the illico App. It is possible to change the default view settings for each device.
The illico App can be used on mobile networks (3G, 4G and LTE) and on Wi-Fi networks.
On mobile networks, content is shown in SD by default. It is possible to switch to HD by changing the preferences in the illico App.
For the best quality image, we recommend an Internet connection with a download speed of at least 10 Mbps.
A viewing session in the illico App will be interrupted for several seconds when the device switches from LTE or 3G/4G mobile networks or from a Wi-Fi network to a 3G/4G/LTE mobile network. The program you are watching will automatically restart a few seconds after the interruption.
On mobile networks, viewing sessions will be interrupted if you receive a phone call. You must manually restart the video after you have ended the call.
Your account allows for a single simultaneous video stream. Two users cannot simultaneously stream videos on the same account.
Watching content in the illlico App requires the use of data, whether you are connected to Wi-Fi or a mobile network. Additional charges will be billed if you consume more than the monthly data allowance included in your Internet plan and your Mobile plan. It is important that you familiarize yourself with your monthly data allowance included in the Internet and Mobile plans you are subscribed to.
To see your Internet and Mobile data usage history, or to buy a Data Add-on for a specific need, visit the Customer Centre at videotron.com. You can also consult your data use history in the User Centre + application.
One hour of watching continuous HD content requires approximately 2GB of data.One hour of watching continuous SD content requires approximately 560MB of data.
Data consumption for HD content in the illico App30 minutes of content: approximately 1GB10 minutes of content: approximately 333MB
Data consumption for SD content in the illico App30 minutes of content: approximately 280MB10 minutes of content: approximately 93MB
To see your data consumption history, visit the Customer Centre at videotron.com or consult the User Centre + application.
On mobile networks, content is seen in SD by default, which requires less data consumption than in HD. HD quality is not activated on mobile networks.
However, it is possible to watch content in HD on mobile networks as well as Wi-Fi networks. In the illico App, tap on the Profile button in the upper-right corner of the screen, select Settings, then Video Quality and activate HD Quality for each network.
The settings selected will apply only to the device you are using.
Creating a profile allows you to personalize the illico App's content according to your preferences, thereby optimizing your experience, especially if you share the illico App with others on the same mobile device or tablet. If necessary, you can create several profiles.
Your profile contains information such as your favourite channels, genres and content, and your preferences for masking adult movies.
The illico App gives you access to the recording functions of your PVR (first generation and New Generation illico Terminals).
You can program new recordings using the Program Guide or the content page for live broadcasts. You will find your recordings in the My Recordings section of My illico. Your recorded shows will be waiting for you at home, ready to be watched on your TV. Note, however, that recordings made with your illico Terminal cannot be watched in the illico App.
By tapping on the magnifying glass or in the search field located at the top of the screen, you can search by title (for live, recorded and on-demand content), by an actor's or director's name or the name of a channel. The results will be organized according to these categories.
A search will be conducted on all content in the illico App catalogue.
The illico App is compatible with Airplay or a HDMI adapter. Depending on the content, these functions may be enabled or not according to the content provider’s limitations.
Casting a Club illico mobile content with Airplay requires a Club illico subscription.