The illico App allows you to access Club illico titles, free content and content from the channels in your TV package. Create your own profile add titles to your favorites to benefit from the best entertainment experience!
The illico App is compatible with Android 4.4+ and iOS 9+.
In order to offer customers an optimal experience, certain functionalities have been redesigned. The proper functioning of the illico App and the intuitive interface require an up-to-date operating system.
Club illico mobile is a service which gives you unlimited access to movies, series, shows for young kids and documentaries. It is available only on mobile and tablet devices through the illico app.
Videotron customers who are subscribed to an eligible mobile plan have access to Club illico mobile without any additional fees. Viewing content in the illico app uses mobile or Wi-Fi data. You will be billed for any usage beyond your monthly limit.
Club illico mobile content is available on mobile and tablet devices, on iOS and Android. To access the content on illico.TV or on your TV with an illico set top box, you must subscribe to Club illico.
Visit our website at illico.tv in the Club illico section and follow the instructions. If you are not a Videotron customer, call us at 1 888 433-6876.
To get more info on the most recent offers, visit our website at illico.tv.
No. Club illico is a complementary offer. However, if you are subscribed to an eligible mobile plan, you have access to Club illico mobile.
You must use the same authentication information (username and password) as the ones used for your Videotron Customer Centre.
If you are not yet a registered user of the Customer Centre, you can easily sign up by visiting Videotron’s website.
You can easily retrieve your username and password by visiting the Customer Centre section of Videotron’s website.
With the illico App, you can program your recordings as well as consult and manage your list of recordings on all your illico Terminals (first generation and New Generation). However, the recordings made with your illico Terminal are not accessible with the illico App.
Viewing content is only possible from within Canada due to legal agreements between Videotron and its content providers.
You have access to Club illico and free content as well as content from subscribed channels in your TV package.
Unfortunately the channels currently offered on illico TV are not all accessible in the illico App because some of our partners do not possess Internet broadcast rights for their programming. However, since our goal is to offer a maximum of channels and content to our customers, we integrate new channels and content into the illico App whenever broadcast rights allow it, which allows our content offering to constantly evolve. TV channel content, whether live or on-demand, is reserved exclusively for Videotron TV customers. To watch a channel's content, the channel must be part of the customer's TV package.
illico TV's partner channels do not always possess Internet broadcast rights for certain programs. This means they have the legal obligation to block access to this content. In such cases, a notification will be displayed to inform customers of the situation.
Unfortunately, the channels currently offered in HD on illico TV cannot all be broadcast in HD in the illico App because our partners do not possess Internet broadcast rights in HD for all of their programming. Since our objective is to offer the best image quality to our customers, we integrate HD quality into the illico App’s channels and content whenever broadcast rights allow it.
The symbol indicates that a channel is not part of your package. To add it, tap on the icon and follow the steps displayed on screen, or visit the Television section of the Videotron Customer Centre.
It is possible to order paid content on Android devices. During the rental period, you can continue watching previously viewed content on any device capable of displaying the content. To avoid unauthorized orders, you must re-enter your authentication information if more than two hours have elapsed since you first entered your password.
To order paid content, access the content page, then select the screen on which you would like to watch the content. You must then enter your password to confirm the order.
The duration of the rental depends on the kind of content that was ordered. Nevertheless, the rental period begins the moment the order is confirmed.
The amount due for any paid content ordered will automatically be added to your Videotron bill.
High definition (HD) is a display quality that allows for exceptional image clarity. It provides a resolution of up to 720p, which allows you to watch HD channels and on-demand content such as HD movies.
When a channel or other content is offered in HD, HD viewing is possible if all of the following conditions are met:
By default, content is broadcast in HD in the tablet version of the illico App and in SD in the mobile version of the illico App. It is possible to change the default view settings for each device.
The illico App can be used on mobile networks (3G, 4G and LTE) and on Wi-Fi networks.
On mobile networks, content is shown in SD by default. It is possible to switch to HD by changing the preferences in the illico App.
For the best quality image, we recommend an Internet connection with a download speed of at least 10 Mbps.
A viewing session in the illico App will be interrupted for several seconds when the device switches from LTE or 3G/4G mobile networks or from a Wi-Fi network to a 3G/4G/LTE mobile network. The program you are watching will automatically restart a few seconds after the interruption.
On mobile networks, viewing sessions will be interrupted if you receive a phone call. You must manually restart the video after you have ended the call.
Your account allows for a single simultaneous video stream. Two users cannot simultaneously stream videos on the same account.
Watching content in the illlico App requires the use of data, whether you are connected to Wi-Fi or a mobile network. Additional charges will be billed if you consume more than the monthly data allowance included in your Internet plan and your Mobile plan. It is important that you familiarize yourself with your monthly data allowance included in the Internet and Mobile plans you are subscribed to.
To see your Internet and Mobile data usage history, or to buy a Data Add-on for a specific need, visit the Customer Centre at videotron.com. You can also consult your data use history in the User Centre + application.
One hour of watching continuous HD content requires approximately 2GB of data.
One hour of watching continuous SD content requires approximately 560MB of data.
Data consumption for HD content in the illico App30 minutes of content: approximately 1GB10 minutes of content: approximately 333MB
Data consumption for SD content in the illico App30 minutes of content: approximately 280MB10 minutes of content: approximately 93MB
To see your data consumption history, visit the Customer Centre at videotron.com or consult the User Centre + application.
On mobile networks, content is seen in SD by default, which requires less data consumption than in HD. HD quality is not activated on mobile networks.
However, it is possible to watch content in HD on mobile networks as well as Wi-Fi networks. In the illico App, tap on the Profile button in the upper-right corner of the screen, select Settings, then Video Quality and activate HD Quality for each network.
The settings selected will apply only to the device you are using.
The illico App is offered in French and English and the interface language corresponds to that of the operating system of your device.
To log out of the App, tap the button on the upper right, select Settings, select Sign in information, and then Sign out.
Creating a profile allows you to personalize the illico App's content according to your preferences, thereby optimizing your experience, especially if you share the illico App with others on the same mobile device or tablet. If necessary, you can create several profiles.
Your profile contains information such as your favourite channels, genres and content, and your preferences for masking adult movies.
You can personalize your content in My illico. Your favourites are saved by tapping on the star next to the title of the content. You can also choose which channels and categories (humour, action, kids, etc.) you prefer in your profile as well as create your own content library.
It is not available because we only retain broadcast rights for content for a limited period of time.
It is possible to share your favourite content with your friends. You will find social media sharing icons on every content page.
The remote control feature allows you to access your New Generation illico Terminals without using a physical remote control. It also allows you to tune into your favourite channels with a single tap.
You can change illico Terminals using the bar displayed at the top of the illico App. This bar displays all your New Generation illico TV Terminals. The last illico Terminal to have been used will be retained by default in your profile.
You can rename your illico Terminals in Settings. By assigning names such as Living Room, Master Bedroom, etc., you will be able to recognize the Terminals more easily.
In the Program Guide, content categorized as 18 and over (18+), which is reserved for adult viewing, is blocked. You can unblock the content by changing your profile preferences in the illico App.
The illico App gives you access to the recording functions of your PVR (first generation and New Generation illico Terminals).
You can program new recordings using the Program Guide or the content page for live broadcasts. You will find your recordings in the My Recordings section of My illico. Your recorded shows will be waiting for you at home, ready to be watched on your TV. Note, however, that recordings made with your illico Terminal cannot be watched in the illico App.
You can continue watching on-demand content exactly at the point at which your last viewing was interrupted on channel 900 if the rights associated with the content allow for Internet broadcast. It is possible to access content by selecting Resume Viewing under My illico.
By tapping on the magnifying glass or in the search field located at the top of the screen, you can search by title (for live, recorded and on-demand content), by an actor's or director's name or the name of a channel. The results will be organized according to these categories.
A search will be conducted on all content in the illico App catalogue.
The illico App is compatible with Airplay or a HDMI adapter. Depending on the content, these functions may be enabled or not according to the content provider’s limitations.
Casting a Club illico mobile content with Airplay requires a Club illico subscription.
Chromecast is a device that allows you to stream content on your TV from the illico app, illico.TV and clubillico.com websites.
Follow the instructions on the Google website to install and configure your Chromecast.
From the illico app connected to the same Wifi network as your Chromecast, tap on the cast button in the upper right corner. Press PLAY on any eligible on demand content to cast it on your TV.
From the illico.TV or clubillico.com websites connected to the same network as your Chromecast, start playback or any content. The cast button will be visible if the content is allowed for casting. Click on this button.
Once connected, the cast button will change status .
To disconnect from your Chromecast, click on the cast button . If a content was casting, it will automatically stop playback.
On the illico app, check that you are connected to the same Wi-Fi network as your Chromecast.
On the Web, check that you are connected to the same Wi-Fi network as your Chromecast and start playback on an eligible on demand content.
Once a playback starts on your Chromecast, a controller will be shown on your device. Use it to control the playback.
Playback controls are also available on your Android device notification bar and lockscreen.
No, once connected to your Chromecast, all video playback will be casted. In order to watch content on your device, disconnect from your Chromecast.
Most on demand content (VOD) are available for casting. Due to contractual limitations with our content providers, some titles cannot be casted. In order to view those titles on your device, disconnect your Chromecast.
Recordings and live content cannot be casted.
Club illico titles can be casted only if you are subscribed to club illico. Club illico mobile titles remain available for viewing on your mobile device.
You may however cast other eligible VOD content.
Maximum video quality on Chromecast is 720p. Some titles are contractually limited for playback in SD (480p).
If you are a Videotron TV subscriber, you can enjoy a full HD 1080p viewing quality with a illico TV new generation terminal.
Yes, just like the illico app, viewing content on your Chromecast uses your internet data.
If you are a Videotron TV subscriber, viewing content on your illico TV new generation terminal does not use your internet data.