Support
box-sousmenu-top
box-sousmenu-bottom
illico applications

Application illico

About

What does the illico App do?
The illico App allows you to access live TV channels, on-demand content, free content offerings and exclusive Club illico content, whether on your phone or on your tablet. By creating your profile and personalizing your content with My illico, you can take advantage of an optimized entertainment experience. The illico App allows you to control your illico Terminal with your mobile device in order to program and manage your recordings remotely. The app also allows you to wirelessly broadcast content selected in the illico App to your TV and to return to the program you were previously watching exactly where you left off.
New features in the current version

New features for the illico mobile App!

  • Club illico is now accessible via your phone.
  • You can watch content on your TV that you selected on your phone.
  • With the remote control integrated into your phone, everything is within reach.

Any other new features?

  • My illico contains a complete catalogue of content. You can personalize My illico by creating a profile and adding your most watched channels and content to your favourites.
  • Searches are easier thanks to a simplified menu, which allows you to quickly access your content.
  • Customer experience via mobile and tablet has been standardized.
  • There are fewer limitations when watching live content on your device.
Which operating systems is the illico App compatible with?

The illico App is compatible with Android 4.4 or higher and iOS 9.

 

In order to offer customers an optimal experience, certain functionalities have been redesigned. The proper functioning of the illico App and the user-friendliness of its more intuitive interface require the use of an up-to-date operating system.

Get connected

What should I do if I am asked for my username and password?
You must use the same authentication information (username and password) as for the Customer Centre at videotron.com.
How can I register for the Customer Centre?
If you are not yet a registered user of the Customer Centre, you can easily sign up by visiting the Customer Centre section of videotron.com.
I forgot my authentication information to access the Customer Centre. Is it possible to retrieve it?
You can easily retrieve your username and password by visiting the Customer Centre section of videotron.com.

Access to Content

Can I watch content recorded on my illico Terminal in the illico App?

With the illico App, you can program your recordings as well as consult and manage your list of recordings on all your illico Terminals (first generation and New Generation).

 

However, the recordings made with your illico Terminal are not accessible with the illico App.

Can content be accessed outside of Canada?
Viewing content is only possible from within Canada due to legal agreements between Videotron and its content providers. However, the Program Guide as well as the ability to record remotely are not subject to geographic limitations.
Why are some of the channels that are part of my TV package not accessible in the illico App?
Unfortunately the channels currently offered on illico TV are not all accessible in the illico App because some of our partners do not possess Internet broadcast rights for their programming. However, since our goal is to offer a maximum of channels and content to our customers, we integrate new channels and content into the illico App whenever broadcast rights allow it, which allows our content offering to constantly evolve. TV channel content, whether live or on-demand, is reserved exclusively for Videotron TV customers. To watch a channel's content, the channel must be part of the customer's TV package.
Why is some live content unavailable?
illico TV's partner channels do not always possess Internet broadcast rights for certain programs. This means they have the legal obligation to block access to this content. In such cases, a notification will be displayed to inform customers of the situation.
The HD channels in my TV package are not all accessible for viewing in HD in the illico App. Why?
Unfortunately, the channels currently offered in HD on illico TV cannot all be broadcast in HD in the illico App because our partners do not possess Internet broadcast rights in HD for all of their programming. Since our objective is to offer the best image quality to our customers, we integrate HD quality into the illico App’s channels and content whenever broadcast rights allow it.
I would like to add a channel to my TV package.
The ico_abonnement_black symbol indicates that a channel is not part of your package. To add it, click on the icon and follow the steps displayed on screen, or visit the Television section of the Videotron Customer Centre.
What content can I access?

To take advantage of the illico App's on-demand content, you must be subscribed to Videotron TV service. Channel content is reserved for TV customers subscribed to channels that are part of their TV package.

 

Pay-per-view content is not available on iPad or iPhone for contractual reasons.

I would like to order pay-per-view content. (ANDROID ONLY)

From an Android device, access the content description card then select the screen on which you would like to watch. To avoid any unauthorized charges, you must re-enter your authentication information if it has been more than two hours since you last entered your password.

 

Due to contractual constraints, it is not possible to order pay-per-view content in the illico App using an iOS device. Complete your order directly through your TV.

 

During the rental period, it is possible to change devices, in order to view your content on any device that will play the content.

How long do I have access to the content that I’ve paid for?
The rental period varies depending on the product that you order.
However, the rental period begins as soon as you confirm the order.
How is an order for pay-per-view content billed?
The amount of every order for pay-per-view content will be automatically added to your Videotron invoice.

Viewing

What is high definition?

High definition (HD) is a display quality that allows for exceptional image clarity. It provides a resolution of up to 720p, which allows you to watch HD channels and on-demand content such as HD movies.

 

When a channel or other content is offered in HD, HD viewing is possible if all of the following conditions are met:

  • Your mobile device is HD compatible
  • You have Internet access with download speeds of at least 10 Mbps
  • Your video settings support HD viewing

By default, content is broadcast in HD in the tablet version of the illico App and in SD in the mobile version of the illico App. It is possible to change the default view settings for each device.

Is it possible to watch content on Wi-Fi and mobile networks?

The illico App can be used on mobile networks (3G, 4G and LTE) and on Wi-Fi networks.

 

On mobile networks, content is shown in SD by default. It is possible to switch to HD by changing the preferences in the illico App.

How fast does your Internet connection have to be to watch content in the illico App?

For the best quality image, we recommend an Internet connection with a download speed of at least 10 Mbps.

Why did my session suddenly quit on my mobile phone?

A viewing session in the illico App will be interrupted for several seconds when the device switches from LTE or 3G/4G mobile networks or from a Wi-Fi network to a 3G/4G/LTE mobile network. The program you are watching will automatically restart a few seconds after the interruption.

 

On mobile networks, viewing sessions will be interrupted if you receive a phone call. You must manually restart the video after you have ended the call.

illico App Features

PREFERENCES
How can I change the illico App's default interface language?
The illico App is offered in French and English and the interface language corresponds to that of the operating system of your device.
How do I log out of the Customer Centre?
In the illico App, to log out of the Customer Centre or change users, tap the button on the upper right, select Settings, then select Connect.
PROFILES
What is the purpose of creating a profile?

Creating a profile allows you to personalize the illico App's content according to your preferences, thereby optimizing your experience, especially if you share the illico App with others on the same mobile device or tablet. If necessary, you can create several profiles.

 
Your profile contains information such as your favourite channels, genres and content, the last illico Terminal used for viewing, and your preferences regarding concealing adult movies and the interface language.

How do I create a profile?
A default profile is created the moment the illico App is installed. Touch the profile button in the upper right-hand corner of the screen to manage your profile and to add others.
How do I add content to my list of favourites?
You can personalize your content in My illico. Your favourites are saved by clicking on the star next to the title of the content. You can also choose which channels and categories (humour, action, kids, etc.) you prefer in your profile as well as create your own content library.
Why is content that is part of my favourites no longer available?
It is not available because we only retain broadcast rights for content for a limited period of time.
How can I share content?
It is possible to share your favourite content with your friends. You will find social media sharing icons on every content page.
REMOTE CONTROL
What is the remote control feature?
The remote control feature allows you to access your New Generation illico Terminals without using a physical remote control. It also allows you to tune into your favourite channels with a single click.
How do I activate this feature?
The remote control feature can be activated by tapping on the topbar_remote_black icon, which is located in the upper right-hand corner of most illico App screens.
How do I watch content on my TV?
How do I watch content on my TV?
How do I change to another illico Terminal?
You can change illico Terminals using the bar displayed at the top of the illico App. This bar displays all your New Generation illico TV Terminals. The last illico Terminal to have been used will be retained by default in your profile.
How do I rename a TV Terminal?
You can rename your illico Terminals in Settings. By assigning names such as Living Room, Master Bedroom, etc., you will be able to recognize the Terminals more easily.
Why is the message "Blocked content" shown on some content pages?
In the Program Guide, content categorized as 18 and over (18+), which is reserved for adult viewing, is blocked. You can unblock the content by changing your profile preferences in the illico App.
RECORDING CONTENT
Remotely program your PVR

The illico App gives you access to the recording functions of your PVR (first generation and New Generation illico Terminals).

 

You can program new recordings using the Program Guide or the content page for live broadcasts. You will find your recordings in the My Recordings section of My illico. Your recorded shows will be waiting for you at home, ready to be watched on your TV. Note, however, that recordings made with your illico Terminal cannot be watched in the illico App.

Pick up where you left off
You can continue watching on-demand content exactly at the point at which your last viewing was interrupted on channel 900 if the rights associated with the content allow for Internet broadcast. It is possible to access content by selecting Resume Viewing under My illico.
SEARCH
How can I search for content?

By tapping on the magnifying glass or in the search field located at the top of the screen, you can search by title (for live, recorded and on-demand content), by an actor's or director's name or the name of a channel. The results will be organized according to these categories.

 

A search will be conducted on all content in the illico App catalogue.

Data Usage

Does watching content in the illico App consume Internet data?

Watching content in the illlico App requires the use of data, whether you are connected to Wi-Fi or a mobile network. Additional charges will be billed if you consume more than the monthly data allowance included in your Internet plan and your Mobile plan. It is important that you familiarize yourself with your monthly data allowance included in the Internet and Mobile plans you are subscribed to.

 

To see your Internet and Mobile data usage history, or to buy a Data Add-on for a specific need, visit the Customer Centre at videotron.com. You can also consult your data use history in the User Centre + application.

What is my approximate data usage if I watch content in the illico App?
One hour of watching continuous HD content 2GB
One hour of watching continuous SD content 560MB
30 minutes of  HD content 1GB
10 minutes of HD content 333MB
30 minutes of SD content 280MB
10 minutes of content 93MB

 

To see your data consumption history, visit the Customer Centre at videotron.com or consult the User Centre + application.

How can I manage my data consumption?

On mobile networks, content is seen in SD by default, which requires less data consumption than in HD. HD quality is not activated on mobile networks.

 

However, it is possible to watch content in HD on mobile networks as well as Wi-Fi networks. In the illico App, click on the Profile button in the upper-right corner of the screen, select Settings, then Video Quality and activate HD Quality for each network.

 

The settings selected will apply only to the device you are using.

Content Streaming

Why can certain content not be shown on a second screen with Airplay or with an HDMI adaptor on iOS?

The illico App is compatible with Airplay or a HDMI adapter.

 

However, we cannot guarantee the broadcast of some content because this depends on whether broadcast rights were obtained by the content providers.

Why can certain content not be shown on a second screen with Airplay or with an HDMI adaptor on Android?

The illico App is compatible with media streamers or a HDMI adapter. However, we cannot guarantee the broadcast of some content because this depends on whether broadcast rights were obtained by the content providers.

Technical Issues

How do I report a technical problem with the illico App?
You can contact Technical Support by calling 1-877-380-2611. or Live online chat.

Apple Watch

What are the prerequisites for using the Apple Watch?

The Apple Watch is compatible with iPhone 5 and later devices. It is not compatible with the iPod touch.

 

In order to use the illico App with the Apple Watch, customers must:

  • Have iPhone 5 or later
  • Have iOS 9 or later installed on their iPhone
  • Have watchOS 2 or later installed on their Apple Watch
  • Be a Videotron TV subscriber
  • Have at least one New Generation Terminal
  • Have an Apple Watch

Club illico

What is Club illico?
Club illico is a service that gives you unlimited access to a catalogue of movies, series, kids programming and documentaries in the illico App, on the illico.tv website and on New Generation illico TV. You can watch content without additional charges (above and beyond the monthly Club illico subscription fee).
How do I subscribe to Club illico?

To subscribe IOS, visit the illico.tv website and follow the instructions. If you are not already a Videotron customer, call 1-888-433-6876 and one of our representatives will help you with your Club illico subscription.

 

To subscribe Android, open the page for any Club illico content, tap on the Subscribe button and follow the instructions. If you are not already a Videotron customer, call 1-888-433-6876 and one of our representatives will help you with your Club illico subscription.

What are the Club illico subscription fees?
To find our most recent subscription offers, visit the illico.tv site.
How do I find Club illico content in the illico App?
The Club illico section includes all content that is offered. Search for references to "Club" in the illico App catalogue.
If I am already a Videotron customer, does that mean I automatically have access to Club illico?
No. Club illico is a complementary service that allows you to watch a wide range of movies and series.
Can I be a Club illico member even if I am not a Videotron customer?
Yes. By subscribing to Club illico, you automatically become a Videotron customer and can benefit from all the advantages offered to our customers. Besides having access to movies, series and other programs in the Club illico catalogue in the illico App, you can take advantage of free content that is offered exclusively to Videotron customers.
What kind of content is available in the Club illico catalogue and how often is content updated?
Club illico includes an unparalleled range of French content, original programming and exclusive series. Club illico offers a wide range of movies, series, kids shows and documentaries. New items are added to the catalogue every Friday.
Is it normal that Club illico content in the illico App is not the same as what is available on the illico.tv website or on New Generation illico TV?
Yes. Content selection varies by platform and depends on broadcast rights obtained by content providers.
Can I access Club illico content outside of Canada?
No. Club illico content cannot be viewed outside of Canada due to legal agreements between Videotron and its content providers.
Can I cancel my subscription?
Yes. You can cancel your subscription at any time. To unsubscribe, contact Customer Service at 1-888-433-6876. Some conditions apply.

box-bg-top-247
box-bg-bottom-247
box-bg-top-247
box-bg-bottom-247