I receive many unwanted calls. How do I block them?
You can block unwanted incoming calls, including anonymous numbers, with the Call Screen feature.
You can also add your telephone number to the National Do Not Call List (DNCL) to stop calls from telemarketers.
If the calls are of a threatening nature, you can use the Call Trace feature by dialing *57 and then calling the police. There is a service charge of $5 per use.
In certain circumstances, however, you can change your telephone number with no additional charges.
Need help? Contact Customer Service
Services for the
hearing impaired (TTY)
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967