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Solving problems

One of my telephone jacks doesn’t work.

One of my telephone jacks doesn’t work. What should I do?

If only one of your jacks doesn’t work, try connecting another telephone or telephone cable (RJ-11) to find out if the problem is due to your telephone or the jack. Note: the inside telephone wiring of your home is your responsibility.

Have your plug checked and make an appointment with one of our Technical Support technicians.

Please note that additional charges may be applicable if a technician must pay a service visit to your home.

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Home Support>Telephony>Solving problems>One of my telephone jacks doesn’t work.