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Solving problems

One of my telephone jacks doesn’t work.

One of my telephone jacks doesn’t work. What should I do?

 

If only one of your jacks doesn’t work, try connecting another telephone or telephone cable (RJ-11) to find out if the problem is due to your telephone or the jack. Note: the inside telephone wiring of your home is your responsibility.

Have the jack checked, or contact our technical support at 1-877-380-2611 to make an appointment with a technician.

 

Please note that additional charges may be applicable if a technician must pay a service visit to your home.

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Home Support>Telephony>Solving problems>One of my telephone jacks doesn’t work.